Ramnika Parshad
Burlington,ON
Summary
Dynamic and results-oriented professional with a proven track record at McMaster University, excelling in customer service and problem-solving. Skilled in teamwork and organizational skills, I enhanced guest satisfaction and streamlined operations. My expertise in confidentiality practices and employee training significantly contributed to operational excellence, setting new standards in customer experience.
Overview
30
30
years of professional experience
Work History
Housing Assistant
McMaster University
08.2021 - Current
- Provided exceptional customer service to students and guests during there stay.
Front Desk Receptionist
National Panasonic India Pvt. Ltd.
12.1998 - 11.2000
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Office Assistant
Parkroyal Hotel
08.1994 - 04.1995
- Answered and managed incoming and outgoing calls.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Coordinated room bookings and arrivals and departures of guests.
Education
Bachelor of Arts -
University Of Delhi
New Delhi, India04-1997
High School Diploma -
Central Academy Public School
RK Puram, New Delhi03-1993
Skills
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Employee training
- Confidentiality practices
Languages
English
Hindi
Punjabi
Urdu
Timeline
Housing Assistant
McMaster University
08.2021 - Current
Front Desk Receptionist
National Panasonic India Pvt. Ltd.
12.1998 - 11.2000
Front Office Assistant
Parkroyal Hotel
08.1994 - 04.1995
Bachelor of Arts -
University Of Delhi
High School Diploma -
Central Academy Public School