Summary
Overview
Work History
Education
Skills
Timeline
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Ramneet Singh

Winnipeg,MB

Summary

Dynamic and results-driven Supervisor at Tim Hortons with a proven track record in training and mentoring staff to enhance customer service and operational efficiency. Skilled in complex problem-solving and analytical thinking, I successfully improved team performance and compliance with food safety standards, fostering a culture of excellence and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Supervisor / Trainer

Tim Hortons
07.2024 - Current
  • Managed task delegation, and break rotations to maintain optimal staffing and workflow
  • Monitored drive-thru and front-of-house performance to meet speed-of-service and quality benchmarks
  • Resolved customer complaints and concerns professionally, ensuring guest satisfaction
  • Promoted upselling and suggestive selling techniques among team members to boost sales
  • Delivered hands-on training to new hires on company policies, food preparation, customer service, and health & safety standards
  • Monitored trainee performance and provided real-time feedback to reinforce best practices and correct errors

Baker /Counter Staff Member

Tim Hortons
11.2022 - 06.2024
  • Prepared baked goods according to daily production plans and quality standards
  • Monitored baking times, temperatures, and inventory levels to ensure consistent product availability and minimal waste
  • Assisted customers at the counter with orders, payments, and product inquiries in a friendly and efficient manner
  • Restocked display cases, packaged bakery items, and ensured product rotation for freshness
  • Responded to customer feedback or concerns promptly and professionally to ensure guest satisfaction

Student Assistant

University of Winnipeg
06.2022 - 12.2023
  • Worked as student assistant at technology service desk at The University of Winnipeg
  • Provided technical support to students, faculty members and staff regarding university's software and hardware
  • Communicated with clients using email, phone and in-person to quickly resolve issues
  • Maintained and updated tickets for all issues for timely resolution

Education

Bachelor of Science - Applied Computer Science

University of Winnipeg
Winnipeg
06-2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Analytical thinking

Timeline

Supervisor / Trainer

Tim Hortons
07.2024 - Current

Baker /Counter Staff Member

Tim Hortons
11.2022 - 06.2024

Student Assistant

University of Winnipeg
06.2022 - 12.2023

Bachelor of Science - Applied Computer Science

University of Winnipeg

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Ramneet Singh