RAMNEET KAUR
Niagara Falls,ON
Summary
I am an enthusiastic individual with superior skills in working in both team based and independent capabilities. I will be bringing strong work ethic and excellent organizational skills to any setting. I am excited to begin new challenges and explore new horizons.
Overview
6
6
years of professional experience
Work History
Customer service representative
HOCO
08.2022 - Current
- Using experience and expertise to identify sales opportunity and make sales revenue
- Engage customers with great offerings within retail outlets
- An unwavering commitment to customer service, with the ability to build productive relationships
- Resolve complex issues and win customer loyalty
Technical Support Representative
Concentrix
04.2021 - 08.2022
- Answering inbound calls and creating repair tickets
- Active listening and asking probing questions to determine the issues
- Stay up-to date on any technical update and providing outstanding customer service
- Verifying clients with security questions to maintain high level of privacy and security
- Identify, diagnose and troubleshoot technical issues to resolve complaints in a timely manner
Customer Service Manager/representative
Walmart
10.2019 - 09.2021
- Helped customers with returns and exchanges
- Processing Western Union wire transfers, money orders, and bill payments
- Assisted store manager in overseeing day-to-day operations, inventory and stocking under the shadow of store policies
- Perform all day-to-day opening and closing out registers, and funding registers for daily transactions
- Trained new employees, promoting a collaborative and efficient work environment
Education
Master's Of Education - Teaching, Learning And Development
Brock University
St. Catherines01.2020
Master of Science - Chemistry
Sri Guru Granth Sahib World University
Fathegarh Sahib, India07-2018
Skills
- Leadership
- Supportive
- Organization skills
- Problem solving
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer service representative
HOCO
08.2022 - Current
Technical Support Representative
Concentrix
04.2021 - 08.2022
Customer Service Manager/representative
Walmart
10.2019 - 09.2021
Master's Of Education - Teaching, Learning And Development
Brock University
Master of Science - Chemistry
Sri Guru Granth Sahib World University
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