Ramneet Kaur
Surrey,BC
Summary
Proven leader with a track record of enhancing customer loyalty by implementing effective team management and cash handling strategies. Excelled in customer service and team leadership, demonstrating a positive attitude and fluency in English. Skilled in prioritizing work tasks, ensuring punctuality, and reliability. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Wendy's
01.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
Receptionist
Bank Of Punjab
03.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver, BC01.2023
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Team Management
- Work Task Prioritization
- Punctual and Reliable
- fluent in english
Languages
English
Professional Working
Timeline
Cashier Team Lead
Wendy's
01.2023 - Current
Receptionist
Bank Of Punjab
03.2021 - 07.2022
Associate of Arts - Business Administration
Columbia College
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