Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

RAMNEEK RAMNEEK

Brampton

Summary

Customer-focused professional with over 7 years of experience in service, support, and front-desk roles across telecommunications, logistics, hospitality, and concierge services. Known for solving complex customer issues, delivering polished service, and exceeding performance metrics in fast-paced environments. Tech-savvy, multilingual, and adaptable to remote and in-person roles.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Certified Customer Service

NCH
03.2025 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provided professional services and support in a dynamic work environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Delivered services to customer locations within specific timeframes.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.

Customer Service Representative

Aspire Lifestyles (American Express Plat Travel)
10.2024 - 01.2025
  • Handled luxury service requests for AMEX Platinum and Centurion cardholders.
  • Resolved high-priority escalations with professionalism and urgency.
  • Coordinated travel bookings, fine dining, and event access worldwide.
  • Managed CRM systems to log interactions and follow-ups.
  • Met service level agreements and exceeded customer satisfaction goals.
  • Maintained strict confidentiality of sensitive client information.
  • Adapted tone and approach to high-net-worth clientele.
  • Collaborated with global partner networks to ensure concierge excellence.
  • Delivered virtual concierge services from a home-based environment.
  • Demonstrated strong organizational skills while working independently.
  • Navigated multiple booking systems while providing seamless service.

Customer Experience Specialist

24/7 InTouch
12.2022 - 07.2024
  • Provided live chat and email support to customers across various platforms.
  • Resolved account, billing, and technical issues with empathy and accuracy.
  • Consistently exceeded KPIs in First Contact Resolution and CSAT.
  • Participated in pilot training programs for new support software rollouts.
  • Took initiative to escalate unresolved customer concerns appropriately.
  • Documented cases with clarity for internal quality audits.
  • Trained and mentored new hires in customer support practices.
  • Recognized multiple times by supervisors for going above and beyond.
  • Handled peak-hour chat queues with accuracy and composure.
  • Recommended improvements to chat flow based on recurring issues.
  • Built rapport with customers in short interaction windows.

Live Chat Specialist

Rogers - HGS
12.2020 - 12.2022
  • Delivered real-time technical and service support for Rogers clients via chat.
  • Processed service upgrades, cancellations, and account changes.
  • Upsold data plans and home bundles while meeting compliance standards.
  • Managed simultaneous chat threads under pressure without errors.
  • Assisted with modem/router troubleshooting and ticket submissions.
  • Ensured data protection and followed internal SOPs.
  • Logged resolutions and call dispositions with precision.
  • Worked collaboratively with Tier 2 support teams.
  • Provided virtual support while maintaining productivity from a remote setting.
  • Participated in quality audits and chat transcript evaluations.
  • Created follow-up reminders for complex customer requests.

Customer Support Associate

DHL (via Adecco)
01.2017 - 07.2019
  • Provided customer support on shipment tracking, customs, and delivery issues.
  • Handled high call volume and email queues for B2B and B2C clients.
  • Investigated and resolved parcel delays and returns professionally.
  • Maintained up-to-date records in logistics databases.
  • Partnered with dispatchers to coordinate priority shipments.
  • Offered multilingual support in Punjabi, Hindi, and English.
  • Recognized for maintaining calm under pressure during peak seasons.
  • Processed claims for lost or damaged shipments.
  • Collaborated with warehouses and fulfillment teams for real-time updates.
  • Educated customers on DHL processes and service guarantees.

Front Desk Associate

Courtyard by Marriott
12.2017 - 02.2018
  • Greeted and checked in hotel guests, processed payments, and resolved room issues.
  • Coordinated with housekeeping and maintenance to ensure room readiness.
  • Provided concierge recommendations for local dining and travel.
  • Handled late-night calls and managed guest service logs.
  • Answered multi-line phone systems and responded to email inquiries.
  • Facilitated group check-ins and assisted with event planning needs.
  • Managed lost and found inquiries with professionalism.
  • Supported the front desk in daily cash reconciliation.

Education

Bachelor's Degree - Hospitality/Tourism/Hotel Operations Management

Centennial College
Scarborough, ON

Diploma - Social Sciences

Asia House School of Political Sciences

Coursework - Web Designing and Development

NSPL Delhi Institute

Skills

  • Customer Service & Retention
  • CRM Tools & Live Chat Platforms
  • Conflict Resolution & Escalation Handling
  • Multitasking & Time Management
  • Professional Email & Phone Communication
  • Logistics & Order Tracking (DHL)
  • Hospitality & Guest Services (Marriott)
  • Quality assurance
  • Interpersonal communication
  • Teamwork and collaboration

Awards

  • DAV Best Student of the Year (2015)
  • Prefect on Duty (2014)
  • GNDU Student Council Member (2017)

Languages

English
Hindi
Punjabi
French

Timeline

Certified Customer Service

NCH
03.2025 - Current

Customer Service Representative

Aspire Lifestyles (American Express Plat Travel)
10.2024 - 01.2025

Customer Experience Specialist

24/7 InTouch
12.2022 - 07.2024

Live Chat Specialist

Rogers - HGS
12.2020 - 12.2022

Front Desk Associate

Courtyard by Marriott
12.2017 - 02.2018

Customer Support Associate

DHL (via Adecco)
01.2017 - 07.2019

Diploma - Social Sciences

Asia House School of Political Sciences

Coursework - Web Designing and Development

NSPL Delhi Institute

Bachelor's Degree - Hospitality/Tourism/Hotel Operations Management

Centennial College

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