Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Timeline
BusinessAnalyst

Ramneek Ramneek

Winnipeg,Canada

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager, Social Media Manager, Catering Manager

Diversity Foods Services (Fort Whyte Alive)
01.2024 - 12.2024
  • Operational Oversight: Ensure the smooth operation of all dining facilities managed by Diversity Food Services, including The Degrees Restaurant and Pangea’s Kitchen
  • Supervise daily activities to maintain high standards of service and efficiency
  • Staff Management and Development: Lead a diverse team of culinary professionals, service staff, and support personnel
  • Utilize your QuickBooks proficiency to manage payroll, track expenses, and optimize staffing levels to meet operational needs and budgetary goals
  • Customer Service Excellence: Uphold Diversity Food Services' commitment to exceptional customer experiences
  • Implement strategies to enhance customer satisfaction and loyalty through personalized service and responsiveness
  • Financial Management: Utilize QuickBooks to manage financial transactions, generate financial reports, and analyze financial performance
  • Monitor budgets, control costs, and implement strategies to maximize profitability while maintaining quality standards
  • Menu Development and Management: Collaborate with chefs and nutritionists to create menus that reflect Diversity Food Services' commitment to sustainability, local sourcing, and diverse culinary offerings
  • Monitor menu performance and adjust offerings based on customer feedback and sales data tracked in QuickBooks
  • Quality Assurance and Compliance: Ensure compliance with food safety regulations, health codes, and Diversity Food Services' sustainability initiatives
  • Implement and maintain rigorous quality control measures to uphold food safety standards
  • Vendor and Supplier Relations: Manage relationships with local suppliers and vendors to ensure timely delivery of fresh, high-quality ingredients
  • Use QuickBooks to track inventory levels, manage purchasing, and negotiate competitive pricing agreements
  • Marketing and Promotion: Collaborate with the marketing team to develop promotional strategies that highlight Diversity Food Services' commitment to local, sustainable cuisine and its role within the University of Winnipeg community
  • Utilize QuickBooks to monitor marketing expenses and assess the return on investment of promotional campaigns
  • Strategic Planning and Business Development: Contribute to the development of long-term business strategies that align with Diversity Food Services' mission and vision
  • Utilize data from QuickBooks to identify opportunities for growth, expansion of services, or enhancement of operational efficiencies
  • Community Engagement: Foster positive relationships with the University of Winnipeg community, including students, faculty, staff, and visitors
  • Participate in campus events, student initiatives, and community outreach efforts to promote Diversity Food Services' mission and enhance its visibility on campus
  • Diversity, Equity, and Inclusion: Champion Diversity Food Services' commitment to diversity, equity, and inclusion in the workplace
  • Implement inclusive hiring practices, promote professional development opportunities for all staff members, and ensure a supportive and respectful work environment
  • Reporting and Analysis: Use QuickBooks to generate detailed financial reports and performance metrics
  • Provide regular updates to senior management on key performance indicators, financial trends, and operational challenges, leveraging data-driven insights to make informed decisions and drive continuous improvement
  • University of Winnipeg-Winnipeg, MB
  • January2024- Dec2024 (CONTRACT)

General Manager, Social Media Manager, Catering Manager

Sherwood's Bistro and Lounge - BWP
12.2022 - 05.2024
  • Overall Operations Management: Overseeing daily operations to ensure the smooth functioning of the restaurant
  • This involves coordinating with kitchen staff, front-of-house team, and management
  • Staff Management: Hiring, training, and managing restaurant staff
  • This includes scheduling shifts, monitoring performance, and ensuring adherence to company policies and standards
  • Customer Service: Ensuring high-quality customer service and handling customer complaints or issues effectively to maintain customer satisfaction and loyalty
  • Financial Management: Managing budgets, monitoring expenses, and ensuring the restaurant operates within financial guidelines
  • This may involve cost control, inventory management, and overseeing cash handling procedures
  • Menu Planning and Pricing: Collaborating with chefs and other staff to plan menus that are both appealing to customers and profitable for the restaurant
  • Setting prices that reflect food costs and market trends
  • Marketing and Promotions: Developing and implementing marketing strategies to attract customers and increase sales
  • This may include social media management, advertising campaigns, and promotional events
  • Health and Safety Compliance: Ensuring the restaurant complies with health and safety regulations and maintaining cleanliness standards throughout the establishment
  • Vendor and Supplier Relations: Managing relationships with suppliers and vendors to ensure timely delivery of quality goods at competitive prices
  • Strategic Planning: Developing long-term business plans and strategies to achieve operational goals and expand the restaurant's customer base
  • Reporting and Record-Keeping: Maintaining accurate records of sales, inventory, and employee performance
  • Providing regular reports to higher management or owners
  • Leadership and Team Building: Motivating and leading the restaurant team to work efficiently and achieve common goals
  • Fostering a positive work environment and resolving conflicts among staff members
  • Compliance with Regulations: Ensuring compliance with local, state, and federal laws and regulations regarding employment, food safety, and alcohol service
  • Provides administrative support to ensure efficient office operations
  • Maintains physical and digital filing systems
  • Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors
  • Responds to emails and other digital queries and correspondence
  • Manages calendars for senior staff, including making travel arrangements
  • Drafts and edits letters, reports, and other documents
  • Inputs and updates information in databases and spreadsheets
  • Prepares meeting agendas and takes meeting minutes
  • Coordinates logistics for meetings, including room setup and catering
  • Uses word processing and presentation software to create and edit documents
  • Operates and maintains office equipment, including printers, copiers, and fax machines
  • Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand
  • Researches as requested and compiles and summarizes information for reports or presentations
  • Works closely with other administrative staff and supports other colleagues as needed
  • Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
  • Ensures that deadlines are met and adapts to changing priorities
  • Presents a positive and professional image for the organization

General Manager, Social Media Manager, Catering Manager

Fools and Horses Coffee Co
12.2020 - 12.2022
  • Hired/Trained the operations/ employees
  • Ordered food and beverages, equipment, and supplies
  • Overseeing food preparation, portion sizes, and the overall presentation of food
  • Inspected supplies, equipment, and work areas
  • Ensured that employees comply with health and food safety standards
  • Addressed complaints regarding food quality or service
  • Scheduled staff hours and assigned duties
  • Managed budgets and payroll records
  • Established standards for personnel performance and customer service
  • Ensured qualitative service with exceptional customer service
  • Addressed Inventory related issues
  • Knowledgeable about the menu, with the ability to make suggestions
  • Ensured tables are enjoying their meals and took action to correct any problems
  • Collected payments from tables
  • Prepared checks that itemize and total meal costs and sales taxes
  • Helped team in food preparation when necessary
  • Develop and curate engaging content for social media platforms
  • Assisted in the creation and editing of written, video, and photo content
  • Attended events and produce live social media content
  • Maintain a unified brand voice across different social media channels
  • Assisted in the completion of administrative duties
  • Engage with potential or existing clients to provide support, and information and offer solutions for their needs

Operations Manager

Starbucks, American VIP Lounge, Stella's, Grab n go
08.2019 - 10.2020
  • Provides administrative support to ensure efficient office operations
  • Maintains physical and digital filing systems
  • Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors
  • Responds to emails and other digital queries and correspondence
  • Manages calendars for senior staff, including making travel arrangements
  • Drafts and edits letters, reports, and other documents
  • Inputs and updates information in databases and spreadsheets
  • Prepares meeting agendas and takes meeting minutes
  • Coordinates logistics for meetings, including room setup and catering
  • Uses word processing and presentation software to create and edit documents
  • Operates and maintains office equipment, including printers, copiers, and fax machines
  • Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand
  • Researches as requested and compiles and summarizes information for reports or presentations
  • Works closely with other administrative staff and supports other colleagues as needed
  • Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
  • Ensures that deadlines are met and adapts to changing priorities
  • Presents a positive and professional image for the organization
  • Hired, trained and managed team and store operations/ employees
  • Ordered food and beverages, equipment, and supplies
  • Overseeing food preparation, portion sizes, and the overall presentation of food
  • Inspected supplies, equipment, and work areas
  • Ensured that employees comply with health and food safety standards
  • Addressed complaints regarding food quality or service
  • Scheduled staff hours and assigned duties
  • Managed budgets and payroll records
  • Established standards for personnel performance and customer service
  • Ensured qualitative service with exceptional customer service
  • Addressed Inventory related issues
  • Knowledgeable about the menu, with the ability to make suggestions
  • Ensured tables are enjoying their meals and took action to correct any problems
  • Collected payments from tables
  • Prepared checks that itemize and total meal costs and sales taxes
  • Helped team in food preparation when necessary
  • August2019 to October2020 (Laid Off due to Covid-19) (Full Time)

Assistant Store Manager

Starbucks
01.2017 - 07.2019
  • Hired, trained and managed team and store operations
  • Overseeing food preparation, portion sizes, and the overall presentation of food
  • Inspected supplies, equipment, and work areas
  • Ensured that employees comply with health and safety standards
  • Addressed complaints regarding quality or service
  • Scheduled staff hours and assigned duties
  • Managed budgets and payroll records
  • Established standards for personnel performance and customer service
  • Ensured qualitative service with exceptional customer service
  • Addressed Inventory related issues
  • Knowledgeable , with the ability to make suggestions
  • Ensured tables are enjoying their meals and took action to correct any problems
  • Prepared checks that itemize and total meal costs and sales taxes
  • Helped team when necessary
  • Types and proofread correspondence, forms and other documents
  • Scheduled and confirmed appointments
  • Greet people and direct them to contacts or service areas
  • Determine and establish office procedures and routines
  • Answered telephone and relay telephone calls and messages
  • Answered electronic enquiries
  • Compile data, statistics and other information
  • Order office supplies and maintain inventory
  • Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
  • Set up and maintain manual and computerized information filing systems
  • Executed daily customer contract requirements and identified accessorial activity
  • Interacted with customer groups, as necessary, and provided first line of escalation for customer service issues
  • Ensured necessary documentation is completed and filed according with company and customer guidelines
  • Provided professional, safe, fair and secure work environment and direct daily activities
  • Lead support staff to increase productivity via improved work processes and associate development
  • Administered associate recognition programs as outlined in company/account/site guidelines
  • Ensured shift/daily/weekly workload planning and volume forecasting routines are accomplished
  • Managed and assisted support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
  • Evaluated performance variances to identify root cause, developed corrective action plan for review with manager and implement approved action plans
  • Ensured value-added services for customers are completed as required
  • Full Time)

Administrative Assistant

Courtyard by Marriott
12.2017 - 02.2018
  • Type and proofread correspondence, forms and other documents
  • Schedule and confirm appointments
  • Greet people and direct them to contacts or service areas
  • Determine and establish office procedures and routines
  • Answer telephone and relay telephone calls and messages
  • Answer electronic enquiries
  • Compile data, statistics and other information
  • Order office supplies and maintain inventory
  • Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
  • Set up and maintain manual and computerized information filing systems
  • Provided general administrative and clerical support including mailing, scanning, faxing and copying
  • Documents such as letters, memos and reports
  • Assisted the Department in promoting and executing a variety of events such as conferences, weddings, group trips
  • Ensured the supplies room, cabinets, table, requested appliances
  • Made sure the counter area is kept clean and tidy
  • Assisted with special events
  • Ensured guests' satisfaction as the number one priority
  • Followed opening and closing procedure including but not limited to checking the inventory of the
  • Laptops, boardroom booking, keeping the reception area presentable
  • Provided frontline general inquiry reception duties such as receiving calls, taking messages and routing correspondence
  • Communicated with customers, employees, and other individuals to answer questions, handled and address complaints
  • Ensured desk area is clean and organized
  • Answered calls every day and responded to emails along with on-line orders
  • Solved guest's issues and delivered a memorable guest service by always having a smile on face
  • Faxing, handling documents discreetly
  • December2017 to February2018
  • Part Time)

Campus Director

Centennial College
09.2017 - 01.2018
  • Part Time)
  • Part Time/ Night Shifts

General Labourer/ Packaging/ Sorting

NIPPON EXPRESS
09.2017 - 12.2017
  • Double checked material before it was packed to ensure final quality, count and weight
  • Partnered with team and supervisor to pack material according to priority and customer need
  • Used tools, box makers, banding, tape, box knives etc
  • To custom build high quality cardboard packaging for a wide variety of custom made extrusions
  • Utilized inhouse software to review and record data as well as print labels for outgoing material
  • Partnered with your colleagues and Supervisor to ensure a safe work environment by following safety procedures and reporting concerns immediately
  • Performed general help duties through the facility, including but not limited to packing bread, QA inspection, sanitation, etc
  • Safely performed duties as assigned within Production Lines; may include packaging, sorting, picking etc
  • Packed fresh product into bags and boxes
  • Ensured quality of product is maintained throughout the manufacturing process
  • Other labour duties as needed

Education

Bachelor's Degree - Hospitality/ Tourism/ Hotel Operations Management

CENTENNIAL COLLEGE
Scarborough, ON

Trade Certificate - Web Designing and Development

NSPL DELHI INSTITUTE
08.2017

College diploma - Social Sciences

School of Political Sciences- Asia House - University
University, SK
05.2017

Skills

  • Gained experience in all Operations related fields
  • Problem resolution
  • Leadership and team building
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Team leadership
  • Customer relations
  • Training and development
  • Relationship building
  • Expert in Microsoft
  • Word, Excel and PowerPoints
  • Able to operate Property Management Systems like Opera, Micros, CVM and WebRez
  • Mastered the art of cleaning and bed making techniques included in Housekeeping too
  • Knowledgeable about public areas, guest room and bathroom standards and inspection techniques
  • Self-motivated, intelligent and demonstrates a sincere interest
  • Team player, able to work in a fast-paced environment, under pressure and meet deadlines
  • Conscientious, quick learner and responsible
  • Articulate, creative, and offers innovative and practical solutions
  • Detail-Oriented, Born Leader and focused well
  • Multilingual, Fluent in English, Hindi and Punjabi
  • Store Management Experience
  • Retail Management
  • Planograms
  • Assistant Manager Experience
  • Blogging
  • Staff management
  • Performance improvement
  • Vendor relationships
  • Employee development
  • Project management

Certification

  • Food Safety Handling Certificate Present
  • First Aid & CPR Level C
  • Smart Serve

Languages

English - Advanced
Native or Bilingual
Hindi - Advanced
Native or Bilingual
Punjabi - Advanced
Native or Bilingual

Awards

DAV Best Student of the year Award, May2015, Prefect On Duty, October2014, Student Council Member- GNDU, April2017

Timeline

General Manager, Social Media Manager, Catering Manager

Diversity Foods Services (Fort Whyte Alive)
01.2024 - 12.2024

General Manager, Social Media Manager, Catering Manager

Sherwood's Bistro and Lounge - BWP
12.2022 - 05.2024

General Manager, Social Media Manager, Catering Manager

Fools and Horses Coffee Co
12.2020 - 12.2022

Operations Manager

Starbucks, American VIP Lounge, Stella's, Grab n go
08.2019 - 10.2020

Administrative Assistant

Courtyard by Marriott
12.2017 - 02.2018

Campus Director

Centennial College
09.2017 - 01.2018

General Labourer/ Packaging/ Sorting

NIPPON EXPRESS
09.2017 - 12.2017

Assistant Store Manager

Starbucks
01.2017 - 07.2019

Trade Certificate - Web Designing and Development

NSPL DELHI INSTITUTE

College diploma - Social Sciences

School of Political Sciences- Asia House - University

Bachelor's Degree - Hospitality/ Tourism/ Hotel Operations Management

CENTENNIAL COLLEGE

Similar Profiles

CREATE PROFILE
Ramneek Ramneek