Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramla Osman

North York,ON

Summary

Detail-oriented and adaptable professional with experience in customer service, administrative support, and client-facing roles. Skilled in Microsoft Excel for data organization and reporting, with working knowledge of accounting principles. Fluent in over three languages, and committed to delivering efficient, high-quality support in fast-paced office environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Assistant

Mo handel & Dienstverlening (Property Services Contractors)
Heerhugowaard, North Holland
02.2023 - 10.2024
  • Coordinated crews for property turnover tasks, including flooring and wall covering removal across municipal and co-op units.
  • Maintained detailed records of project timelines, supply usage, and staff performance to enhance operational efficiency.
  • Communicated with housing authorities to ensure service delivery aligned with contract standards and timelines.
  • Managed inventory and equipment logistics, ensuring crews had adequate supplies and job sites were prepared for work.

Administrative Assistant

DHL
London, Greater London
06.2019 - 11.2022
  • Supported logistics and operations teams to ensure smooth workflow.
  • Managed records, processed invoices, and coordinated shipments.
  • Assisted with scheduling, email management, and internal documentation.
  • Provided efficient support to customer service by handling client inquiries.

Retail Assistant

Zara
London, Greater London
11.2016 - 01.2018
  • Assisted customers with product selection and styling to enhance shopping experience.
  • Restocked and organized merchandise to uphold visual standards on sales floor.
  • Processed purchases, returns, and exchanges accurately at POS to ensure customer satisfaction.

Education

Associate Degree - Business Managment

Williams College
London, Greater London
07-2018

Skills

  • Customer service
  • Fluent in multiple languages
  • Problem Solving & Initiative
  • Adaptability and flexibility
  • Excel proficient
  • Organization and recordkeeping

Certification

Accounting & Financial Statement Analysis

Udemy (NASBA Accredited)

Microsoft Excel

Udemy

Timeline

Operations Assistant

Mo handel & Dienstverlening (Property Services Contractors)
02.2023 - 10.2024

Administrative Assistant

DHL
06.2019 - 11.2022

Retail Assistant

Zara
11.2016 - 01.2018

Associate Degree - Business Managment

Williams College

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Ramla Osman