Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ram Kumar K C

London,ON

Overview

2
2
years of professional experience
1
1
Certification

Work History

Contract: Remote IT Support Specialist

Orion IT
06.2022 - 01.2024
  • Provide daily IT support for end users, handling tasks such as user management and workstation setup, including creating, modifying, and deleting user accounts and their associated mailboxes and Teams access. Assist HR with onboarding and offboarding procedures.
  • Manage Active Directory user accounts and Exchange mailboxes, offering support for end users' Outlook-related queries.
  • Perform basic Office 365 management tasks, including administration of Exchange Online, OneDrive, and Teams functionalities.
  • Assist users with network, internet, and VPN-related issues as needed.
  • Proficient in using an online ticketing system, currently utilizing Freshdesk for efficient issue tracking and resolution.

Contract: Remote IT Support Level

Delta Global IT
11.2021 - 05.2022
  • Thoroughly document upgrade requests alongside asset assignment and inventory management.
  • Install, configure, and troubleshoot Windows-based operating systems, including Microsoft Office versions 2016, 2019, and 2022, as well as internet browsers. Adhere strictly to Desktop and End User Computing processes, procedures, and policies.
  • Provide remote assistance to end users using TeamViewer and Microsoft Teams.
  • Address questions and concerns regarding service, escalating calls as needed.
  • Support a diverse client base including law firms, schools, and small community hospitals, with each client comprising approximately 25 to 100 users.
  • Perform basic administration tasks for Office 365, managing Exchange and Teams functionalities.
  • Manage Active Directory and Exchange administration tasks.
  • Provide end-user support encompassing Windows 7 and 10 operating systems, Outlook, and Microsoft Teams.
  • Offer assistance with basic network connectivity issues, including internet, network drives, and VPN setups.
  • Deliver hardware maintenance support for devices from manufacturers such as Dell, Lenovo, and HP.
  • Ensure prompt response to client inquiries via telephone, mail, and email channels.


Education

Masters in Forest Science And Management - Forest Science

Southern Cross University
Lismore, NSW, Australia
10.2021

Skills

    IT Support Specialist (Infrastructure, Active Directory, Exchange and Office365

  • Skilled in managing Active Directory users and groups
  • Provide end-user support for computer and application issues
  • Experienced in providing help desk support for PC and laptop issues, Office 365 administration, and technical support for software and hardware
  • Proficient in administering Active Directory, Exchange server, and Office 365 services
  • Offer end-user support for desktops and laptops, including MAC devices from various manufacturers like Dell and HP
  • Demonstrated success in handling high-volume calls
  • Recognized for clear communication with both technical and non-technical users, as well as for strong problem-solving abilities and patience when assisting frustrated users

Certification

  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • Azure Fundamentals (AZ-900)

Timeline

Contract: Remote IT Support Specialist

Orion IT
06.2022 - 01.2024

Contract: Remote IT Support Level

Delta Global IT
11.2021 - 05.2022

Masters in Forest Science And Management - Forest Science

Southern Cross University
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • Azure Fundamentals (AZ-900)

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Ram Kumar K C