Ramisa Nuzhat

1. Maintained professional, reliable, and calm behavior under high pressure situations.

2. Delivered consistent customer service excellence, addressing complaints and inquiries in real time with tact and efficiency.

3. Collaborated closely with team members, supervisors, and airport staff to ensure seamless parking operations,

4. Monitored parking availability, communities lot statuses, and provided directions or alternative solutions to customers.

5. Maintained accurate cash balancing records, demonstrating accountability and attention to detail during high-volume hours.

6. Displayed strong organizational skills to manage daily tasks, cleanliness, and booth readiness.

7. Trained in working independently and with initiative, stepping up during understaffed hours and supporting colleagues proactively.

8. Built a reputation for dependability, adaptability, and integrity, earning praise from management and becoming a key part of team operations.

9. Demonstrated leadership potential by staying composed during complex situations.

1. Prepared and filed tax returns for over 50 individuals, including varsity of inclusive and unique cases involving different tax situations and forms.

2. Handled clients from diverse backgrounds, ensuring confidentiality, accuracy, and professionalism in all fillings.

3. Completed CRA-certified training modules and used authorized software to file simple tax returns under the guidelines of the program.

4. Ensured clear and respectful communication, especially when explaining tax outcomes and answering client questions.

5. Dedicated 6+ hours per day at the tax clinic, ensuring consistent communication with the site coordinator and meeting daily goals of serving 80+ clients each day.

6. Ensured all required forms are completed and stored properly.

7. Trained and assisted peers on how to deliver the best service to the clients and on how to use the CRA’s tax filing website to ensure that each filing is done properly without any mistake.

1. Delivered high quality customer service by promptly addressing complaints and resolving inquiries and professionalism and empathy.

2. Maintained accurate cash handling procedures and ensured smooth operations during opening and closing shifts.

3. Acted as a consistent, reliable team player, showing up prepared, punctual, and ready to adapt to last challenges or shift changes.

4. Supported a clean, organized, and efficient work environment, helping to uphold company standards and improve overall team productivity,

1. Built strong, long-term customer relationships by providing attentive service, personalized assistance, and follow up.

2. Took initiative in mentoring and training new team members, ensuring they were well versed in store policies, sales strategies, and customer care standards.

3. Developed a deep knowledge of product lines and competitive offerings, enabling confident recommendations and driving upsell opportunities.

4. Supported inventory organization and visual merchandising, ensuring displays were attractive and aligned with brand standards.

5. Proven ability to multitask and prioritize in fast-paced retain environment, balancing sales, training, and customer service duties efficiently. 6. Communicated effectively with both customers and teammates, contributing to a collaborative and customer focused store culture.