Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
15
15
years of professional experience
Work History
Responsible for the Collection and Purchasing Area
Construction Materials Sales Company
12.2023 - 06.2024
Responsible for the collection area, preparation of receipts, recognition portfolio management, table for payment of commissions
Customer service
Purchasing and material inventory manager
Supplier payment manager
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Responsible for the quality management area
Autonomous University Of The State Of Hidalgo
01.2022 - 11.2023
Responsible for reviewing and updating organizational manuals, improvement procedures and logistics
Customer Service
Responsible for the supervising of payroll, hiring, interviews, training, checks and payments made by the Board of Trust.
Took ownership of customer issues and followed problems through to resolution.
Manager
Service Station; Fuel Sale
10.2018 - 01.2022
Personnel management, control of 30 people
Human resource management, hiring and firing personnel, conducting evaluations, interviews and training
Customer Service
Payroll payment, incidents and payment of weekly way in electronic transfer and cash to all the staff of the Company
Control of income and expenses, realization of budgets and control of annual expenses
Maintained professional, organized, and safe environment for employees and patrons.
Manager
Print Media Advertising
01.2013 - 09.2017
Personnel management, 35 employees under my charge
Customer service
Control of income and expenses
Human resource management
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Payroll payment
Followed through with client requests to resolve problems.
Administrative Assistant
Sale Of Beverages And Food Products
07.2009 - 11.2011
Management and control of cash income of the branches
Assistant in hiring personnel, conducting interviews and rating evaluations
Customer service, complaints, suggestions and invoices
Staff roll
Payroll in cash on a weekly basis to 58 personnel
Processed customer orders and accurately handled payment transactions.
Education
B.S in Accounting -
Pachuca, Hgo. Autonomous University of the State of Hidalgo
01.2010
Skills
Problem-Solving
Customer Service
Microsoft Outlook, Word, and Excel
Time Management
Cash Handling
Team Leadership
Staff Training and Development
Staff Management
Complaint resolution
Team Building and Leadership
Age
36
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Responsible for the Collection and Purchasing Area
Construction Materials Sales Company
12.2023 - 06.2024
Responsible for the quality management area
Autonomous University Of The State Of Hidalgo
01.2022 - 11.2023
Manager
Service Station; Fuel Sale
10.2018 - 01.2022
Manager
Print Media Advertising
01.2013 - 09.2017
Administrative Assistant
Sale Of Beverages And Food Products
07.2009 - 11.2011
B.S in Accounting -
Pachuca, Hgo. Autonomous University of the State of Hidalgo
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group