Ramiro Mendoza Arrieta
Vancouver,BC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
15
15
years of professional experience
Work History
Responsible for the Collection and Purchasing Area
Construction Materials Sales Company
12.2023 - 06.2024
- Responsible for the collection area, preparation of receipts, recognition portfolio management, table for payment of commissions
- Customer service
- Purchasing and material inventory manager
- Supplier payment manager
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Responsible for the quality management area
Autonomous University Of The State Of Hidalgo
01.2022 - 11.2023
- Responsible for reviewing and updating organizational manuals, improvement procedures and logistics
- Customer Service
- Responsible for the supervising of payroll, hiring, interviews, training, checks and payments made by the Board of Trust.
- Took ownership of customer issues and followed problems through to resolution.
Manager
Service Station; Fuel Sale
10.2018 - 01.2022
- Personnel management, control of 30 people
- Human resource management, hiring and firing personnel, conducting evaluations, interviews and training
- Customer Service
- Payroll payment, incidents and payment of weekly way in electronic transfer and cash to all the staff of the Company
- Control of income and expenses, realization of budgets and control of annual expenses
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Print Media Advertising
01.2013 - 09.2017
- Personnel management, 35 employees under my charge
- Customer service
- Control of income and expenses
- Human resource management
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Payroll payment
- Followed through with client requests to resolve problems.
Administrative Assistant
Sale Of Beverages And Food Products
07.2009 - 11.2011
- Management and control of cash income of the branches
- Assistant in hiring personnel, conducting interviews and rating evaluations
- Customer service, complaints, suggestions and invoices
- Staff roll
- Payroll in cash on a weekly basis to 58 personnel
- Processed customer orders and accurately handled payment transactions.
Education
B.S in Accounting -
Pachuca, Hgo. Autonomous University of the State of Hidalgo
01.2010
Skills
- Problem-Solving
- Customer Service
- Microsoft Outlook, Word, and Excel
- Time Management
- Cash Handling
- Team Leadership
- Staff Training and Development
- Staff Management
- Complaint resolution
- Team Building and Leadership
Age
36
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Responsible for the Collection and Purchasing Area
Construction Materials Sales Company
12.2023 - 06.2024
Responsible for the quality management area
Autonomous University Of The State Of Hidalgo
01.2022 - 11.2023
Manager
Service Station; Fuel Sale
10.2018 - 01.2022
Manager
Print Media Advertising
01.2013 - 09.2017
Administrative Assistant
Sale Of Beverages And Food Products
07.2009 - 11.2011
B.S in Accounting -
Pachuca, Hgo. Autonomous University of the State of Hidalgo
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