Ramiro Hernandez
ANAHEIM,CA
Summary
Dynamic bartender and operations supervisor with a proven track record at Four Points Sheraton Hotel Anaheim. Expert in customer engagement and complaint handling, consistently enhancing guest experiences. Skilled in employee scheduling and maintaining sanitation standards, ensuring a safe and welcoming environment. Highly reliable and fluent in English and Spanish, fostering strong patron relationships.
Professional hospitality leader with proven track record of enhancing bar operations and customer satisfaction. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, skilled in inventory control and staff development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender/Supervisor of Operations
Four Points Sheraton Hotel Anaheim
03.2023 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Night Dispatcher
Performance Team - Santa Fe Springs
, CA
12.2020 - 11.2022
- Contributed to overall company success by consistently meeting or exceeding key performance indicators related to dispatch operations.
- Reduced response times for urgent situations by prioritizing tasks and coordinating resources effectively.
- Managed a high volume of incoming calls, ensuring prompt attention to all client needs and concerns.
- Conducted thorough follow-ups on any reported incidents or accidents involving dispatched vehicles during night shifts.
- Ensured compliance with company policies and procedures through diligent monitoring of dispatcher performance.
- Expedited delivery times by proactively identifying potential delays and adjusting routes accordingly.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Bartender
Four Points Sheraton Hotel
, CA
03.2017 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
Sodexo Magic
, CA
02.2016 - 04.2017
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
Lead Bartender
Walt Disney World Company
Anaheim, California
07.1998 - 11.2015
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts , preparing cash drawers, and taking inventory.
- Trained 20 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Completed requisitions to maintain required stock par levels.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06.1994
Skills
- Employee scheduling
- Workplace safety
- Customer engagement
- Team motivation
- Alcohol awareness
- Sanitation standards
- Bar equipment maintenance
- Drink presentation
- Liquor restocking
- Supply ordering
- Beverage preparation
- Conversant in English and Spanish
- Customer service
- Highly reliable
Certification
- ServSafe Training 02/06/2024
Languages
English
Timeline
Bartender/Supervisor of Operations
Four Points Sheraton Hotel Anaheim
03.2023 - Current
Night Dispatcher
Performance Team - Santa Fe Springs
12.2020 - 11.2022
Bartender
Four Points Sheraton Hotel
03.2017 - 12.2020
Bartender
Sodexo Magic
02.2016 - 04.2017
Lead Bartender
Walt Disney World Company
07.1998 - 11.2015
High School Diploma -
Santa Ana High School
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