Ramiro Cisneros
Visilia
Summary
Dynamic and results-driven professional with extensive experience in leadership roles at Raising Cane's. Proven ability to build customer relationships and resolve conflicts effectively. Bilingual in Spanish and serve safe certified, I excel in training teams and enhancing service quality, ensuring operational excellence and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Shift Leader
ard farkles grub and grog
Three Rivers
05.2025 - Current
- Supervised team members during busy shifts to maintain service quality.
- Trained new employees on menu items and customer service standards.
- Managed inventory levels and placed orders for supplies as needed.
- Coordinated shift schedules to ensure adequate staff coverage at all times.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food safety practices to ensure compliance with health regulations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Shift manager/ Manager on duty
Raising Cane's
Visalia
- Manage a crew of 50+ employees during any shift
- Performed a daily inventory, waist, and labor log
- Tracked and logged all inventory in the building
- Submitted work orders for repair
- Maintained an active communication line with all of management
Manager
N.A.S.A Ames Moon MART
- Placed orders for alcoholic beverages for the store
- Set schedules for meetings
- Planned events for employee morale
- Trained employees at multiple stations
- Kept account of all revenue in store
- Maintained general appearance of the dining room
- Made product orders
- Assisted in center wide catering events
- Bartend
- Quality control of all outgoing meals
Assistant General Manager
Main Street Burgers
- Check inventory
- Assigning schedules
- Make product orders
- Hire and train new employees
- Assisted in establishing the restaurant
- Prepared the food for the night and cooked the recipes
Test proctor and Spanish Interpreter
Campbell Unified School District
- Translated documents from Spanish to English
- Set appointments for exams
- Surveyed, administrated, and graded written/oral test for students in 5 schools
- Maintained a line of communication between parents, teachers, and administration
Education
College -
San Jose City College
01.2012
High School -
Independence High School
01.2011
Skills
- Bilingual in Spanish
- Building customer relationships
- Initiative in action
- Good problem solver
- Leadership skills
- Customer service
- Conflict resolution
- serve safe certified
References
- Jason A. Hamed, Mega Bites Manager NASA Ames Exchange, 650-604-5969, 408-229-3107
- Mark Hughes, Lodge Manager NASA Ames Exchange, 650-604-4895, 650-776-5797
Timeline
Shift Leader
ard farkles grub and grog
05.2025 - Current
Shift manager/ Manager on duty
Raising Cane's
Manager
N.A.S.A Ames Moon MART
Assistant General Manager
Main Street Burgers
Test proctor and Spanish Interpreter
Campbell Unified School District
College -
San Jose City College
High School -
Independence High School