Ramin Biswas
Calgary,AB
Summary
Outgoing, motivational and positive retail professional with a strong work ethic and proven leadership experience. Successful in managing high-end retail operations, ensuring highest standards of customer service and product quality. Expertise in scheduling, inventory management and cost analysis. Skilled in team building, motivation and fostering positive customer relations. Analytical problem solver dedicated to enhancing employee engagement and overall company success through independent decision-making and sound judgement.
Overview
6
6
years of professional experience
Work History
Cashier
Shwapno
Dhaka, Bangladesh
07.2023 - 07.2024
- Conducted price checks for special orders or discounts as requested by customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
Sales Associate
Aarong
Dhaka, Bangladesh
08.2022 - 02.2023
- Bagged or packaged purchases and wrapped gifts.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Recommended, selected and located merchandise based on customer desires.
- Handled customer complaints in a professional manner.
Online Tutor
Udvash coaching centre
Dhaka, Bangladesh
04.2020 - 08.2022
- Assisted students of varying skill levels with understanding and excelling in studies.
- Prepared handouts, study materials and other teaching aids.
- Assisted students in developing study skills such as note taking and test preparation techniques.
- Educated students in use of various study techniques.
Customer Service Representative
Aagora
Dhaka, Bangladesh
07.2018 - 02.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
BBA - Accounting
University of Calgary
Calgary, None08-2028
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Time management skills
- Cleaning and sanitizing
- Inventory control procedures
- Multi-tasking strength
- Sales forecasting
- Organization
- Skills development
- Decision-making
- Empathy and patience
- Strong teamwork
Languages
English
Professional
Bengali
Elementary
Hindi
Limited
Avaibility
- Friday, Saturday and Sunday ( Full time )
- Monday and Wednesday ( After 12 pm )
Timeline
Cashier
Shwapno
07.2023 - 07.2024
Sales Associate
Aarong
08.2022 - 02.2023
Online Tutor
Udvash coaching centre
04.2020 - 08.2022
Customer Service Representative
Aagora
07.2018 - 02.2019
BBA - Accounting
University of Calgary
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