RAMI MOHAMED KAMAL
National Aftersales Manager ( Assistant Vice President )
Cairo,C
Summary
Rami After sales manager can build a team with clear vision To make an extra ordinary success, with all Tools available, increase business units To be more profitable and well known , enhance cusTomer loyalty and build a Brand reputation. Talented management professional with natural talent for leading and motivating people To achieve. Challenging objectives. Effortlessly builds team connections, oversees operations and improves policies. To maximize efficiency and performance of each team member. Skilled in training and mentoring employees to develop every person to full potential.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Assistant Vice President / National Aftersales Manager
GB-Auto (Genesis,Hyundai,Cherry,Changan and Depal)
Cairo
08.2024 - Current
- Responsible for overseeing the entire after-sales service for a company's products and services. A company's reputation can be determined by the quality and level of service they receive from their After-Sales Department. The roles and missions of an After-Sales Director are very varied and include :
- Ensuring customer satisfaction through after-sales service.
- Developing strategies to improve the processes and level of service provided by the after-sales service department.
- Supervising and managing after-sales service staff and ensuring that quality and service standards are met.
- Monitor and analysis customer feedback trends to identify and resolve frequent problems.
- Manage stocks and inventories of spare parts and products.
- Develop and implement quality and control processes to ensure that the after-sales service operates effectively.
- Negotiate contracts with service and product suppliers to ensure a good level of customer service.
- Writing and updating procedures and instructions for the management and use of products and services.
- Designing procedures and documents to encourage problem solving and customer satisfaction.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
Aftersales Manager
JEEP - Alfa Romeo Ezz El-Arab
04.2022 - 08.2024
- Company Overview: (Chrysler, dodge and RAM)
- Developed and implemented long-term sales plans and marketing strategies.
- Developed marketing campaigns for upcoming events using social media platforms.
- Forecasted expected demands and created plans to accomplish objectives within set budgets.
- Communicated policy updates to department, answered questions, and monitored compliance.
- Build Service Team.
- Increase Workshop KPI's.
- Increase profits.
- Increase CSI& NPS.
- Decrease Customer complaints.
- Enhance a DMS with healthy reports serve our business.
- (Chrysler, dodge and RAM)
Aftersales Manager
VOLVO Egypt - Ezz El-Arab
10.2020 - 04.2022
- Conducted and collected market and competitive research relating to business performance in local and national markets.
- Led external communications for after market sales promotions and new business outreach programs.
- Performed follow-up collection of customer feedback, integrating findings into future improvement of sales performance and service offerings.
- Increase income with 25%.
- Excellence club award.
- Increase SCI with 25%.
- Achieving vcc target in parts Sales.
- Increase TR quality.
- Increase income from 2M to be 10M.
- Set a budget plan with new resources in income.
- Decrease dead stock.
- Increase body work with 35%.
- Achieving all VOLVO KPI's and get 2nd place in whole world.
- Increase acc sales 400%.
- Achieving recall target with 97%.
- Increase tires sales 300%.
- Decrease customer complaints 70%.
- Work to reach bench mark in workshop kpi's.
- Build a very professional team Technical, CRM , Workshop , Parts and align our mission and vision.
Service Center Manager
VOLVO Egypt
04.2020 - 09.2020
- Reviewed, audited, and prepared variety of operational and financial reports and general correspondence to help build structured and profitable operations.
- Hired, managed, and reviewed banking center team members and delivered focused coaching to help each staff member flourish.
- Managed employee performance through disciplining, coaching, and counseling.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
- Established clear objectives and set policies to achieve targets with minimal waste and expenditures.
- Directed work of multiple teams and assisted with meeting specific team project goals.
- Improved employee skills, increased team value, and cultivated leadership potential.
Service Center Manager
Abou Ghaly Motors JEEP - ALFA Romeo
11.2018 - 04.2020
- Reviewed, audited, and prepared variety of operational and financial reports and general correspondence to help build structured and profitable operations.
- Established clear objectives and set policies to achieve targets with minimal waste and expenditures.
- Implemented mentoring programs to bring new staff up to speed quickly.
- Oversaw day-to-day operations and special projects in fast-paced work environments.
- Increase Workshop KPI to be U(82%) E(124%) P(1005%)
- Increase SCI & NPS to be 92% & 70%
- Achieve yearly target and increase GP for Service Center.
- Forecasted expected demands and created plans to accomplish objectives within set budgets.
Reception Manager
Abou Ghaly Motors ( Jeep,Dodge,Chrysler&RAM) - Alfa Romeo
01.2016 - 11.2018
- Facilitated maintenance and repair services for facilities, grounds, and equipment.
- Kept the receiving operation smooth and efficient by carefully monitoring the activities of staff.
- Ordered, organized and tracked the use of the department's supplies.
- Handled construction and renovation projects to enhance the organization's efficiency and long-term success.
- Hired and terminated administrative personnel based on fluctuating operational needs.
- Managed effective training of new employees and ongoing classes to keep staff current on procedures.
- Analyzed internal processes and implemented procedural and policy changes to improve operations.
Senior Service Advisor
Abou Ghaly Motors Jeep,Dodge,chrysler&RAM
01.2014 - 01.2016
- Carefully estimated the expected materials and labor costs associated with each vehicle repair.
- Used computerized diagnostic devices and other equipment to test the components and systems of vehicles in for repair.
- Collected information from customers about their current vehicle problems and work to be performed.
- Maintained store inventory of parts, tires, and shop equipment such as air compressors and engine hoists.
- Communicated with parts department to order needed parts and followed up until delivery.
- Test drove vehicles before and after service to test their functionality and the quality of the repairs.
Service Advisor
Abou Ghaly Motors
09.2012 - 01.2014
- Recommended initiatives to improve customer service standards and internal work procedures.
- Followed up on warranty paperwork to verify completion, classification, and submission to extended service vendors or manufacturers.
- Helped customers choose optimal services based on preferences, needs, and budget limitations.
- Handled telephone inquiries to scheduled appointments and update customers on in-progress work.
- Composed memos, reports, and quality assurance communications to professionally connect with customers or internal departments about service activities.
Workshop Supervisor
Abou El Fetouh
01.2012 - 09.2012
- Any Paper, certification or resent Photo will be presented when requested.
- Achieved exceptional results in site grading and operating multiple pieces of equipment in safe and efficient manner.
- Planned and managed production schedules, keeping capacity, labor, and material resources in line with productivity goals.
- Provided guidance to new joiners or junior teammates on proper usage of machinery or equipment and safety.
- Carefully evaluated team members for compliance with safety procedures and the correct use of protective equipment.
Workshop Team Leader
Abou El Fetouh
01.2011
- Coached team to develop skills and overcome weaknesses to reach goals.
- Coordinated resources and equipment to help employees meet daily targets.
- Managed downtime well to minimize production disruptions.
Education
Automotive& Tractors Dept.
Helwan University
Exempt, CA08.2010
High School Diploma - undefined
Port Saied Private School
Cairo, CA07.2002
Skills
- Coaching and mentoring
- Analytical thinking
- People management
- Quality improvement
- Team supervision
- B2B relationship management
- Strategic sales planning
- Customer relationship management
- AS400
- Autoline
- Power BI
SAP (ERP &CRM)
Accomplishments
- BMW (Engineering Dep.)
- BMW (Production Dep.)
- Automatic & manual Transmission
- BMW (Local Dep.)
- Bosch (A-Part) {El 1}
- Bosch (A-Part) {EI 2}
- Bosch (A-Part) {Jet 1}
- Bosch (A-Part) {Jet 4}
- Abo EI-Fetoh (Production Dep)
- Abou Ghaly Motors (Jeep, Dodge, Chrysler)
- 60 course from Chrysler
- Engineering Diploma (Vision)
- Toyota Egypt
Personal Information
- Nationality: Egyptian
- Marital Status: Married
Awards
- Top Performer, Chrysler Skills contest as Service advisor
- Excellence Award from Sweden
Timeline
Assistant Vice President / National Aftersales Manager
GB-Auto (Genesis,Hyundai,Cherry,Changan and Depal)
08.2024 - Current
Aftersales Manager
JEEP - Alfa Romeo Ezz El-Arab
04.2022 - 08.2024
Aftersales Manager
VOLVO Egypt - Ezz El-Arab
10.2020 - 04.2022
Service Center Manager
VOLVO Egypt
04.2020 - 09.2020
Service Center Manager
Abou Ghaly Motors JEEP - ALFA Romeo
11.2018 - 04.2020
Reception Manager
Abou Ghaly Motors ( Jeep,Dodge,Chrysler&RAM) - Alfa Romeo
01.2016 - 11.2018
Senior Service Advisor
Abou Ghaly Motors Jeep,Dodge,chrysler&RAM
01.2014 - 01.2016
Service Advisor
Abou Ghaly Motors
09.2012 - 01.2014
Workshop Supervisor
Abou El Fetouh
01.2012 - 09.2012
Workshop Team Leader
Abou El Fetouh
01.2011
High School Diploma - undefined
Port Saied Private School
Automotive& Tractors Dept.
Helwan University
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