Samer Kassis

Assist in daily deli operations, including supervising staff, managing inventory, ensuring food quality, and providing customer service, while upholding food safety standards and company policies.

• Assisted staff by serving food and beverages or bussing tables.
• Supervised daily operations to ensure customer satisfaction.
• Coached staff on strategies to enhance performance and improve customer relations.
• Trained new employees to perform duties.
• Assisted in the hiring, training, and scheduling of deli staff.
• Completed regular inventories of food and material stocks.

• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Coached, mentored and trained team members in order to improve their job performance.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Interviewed prospective employees and provided input to HR on hiring decisions.

• Formed and sustained strategic relationships with clients.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Structured HR consulting services to support clients during organizational developments and changes.
• Delegated work to staff, setting priorities and goals.

• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Maintained safe food handling practices to prevent germ spread.