Rami Kassem
Ottawa,Canada
Summary
Operations and Logistics Supervisor with 10+ years of diverse experience across warehousing, transportation, auditing, and security. Proven ability to lead teams, streamline processes, ensure compliance, and deliver outstanding results in fast-paced environments. Strong background in reporting, safety management, and cross-functional collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx Express
10.2024 - Current
- Lead day-to-day operations including courier dispatch, sort, ramp, and station logistics.
- Ensure timely and accurate package processing and delivery while meeting performance standards.
- Monitor KPIs, analyze data, and implement process improvements.
- Train, coach, and evaluate frontline staff to build high-performing teams.
- Promote a strong safety culture and ensure compliance with regulations and policies.
- Collaborate with HR, customer service, and maintenance to address operational challenges.
Package Handler
FedEx Ground
03.2021 - 10.2024
- Loaded, unloaded, and sorted packages of various sizes and weights safely and efficiently.
- Operated scanning equipment, maintained accurate records, and ensured timely dispatch.
- Contributed to warehouse organization and supported continuous improvement.
Order Picker
PepsiCo
07.2022 - 06.2024
- Accurately prepared orders using Voice Pick and forklifts.
- Built stable pallets, handled heavy products, and maintained a clean work environment.
- Ensured workplace safety and completed required reports daily.
Asbestos Abatement Worker
ASBEX Environmental Contractor
09.2021 - 11.2022
- Safely removed and disposed of asbestos- and mold-contaminated materials.
- Performed demolition and site cleanup while following strict safety protocols.
Neighborhood Marketing Representative
OSL – Bell Canada
02.2021 - 07.2021
- Promoted Bell’s residential services (TV, Internet, Smart Home) through direct sales.
- Built customer relationships by identifying needs and tailoring solutions.
Security Officer
Timpo Class
11.2010 - 10.2019
- Monitored surveillance systems and controlled access to high-security areas.
- Conducted patrols, responded to alarms, and trained recruits on emergency procedures.
Accountant
Emirates International Investment Co.
01.2007 - 01.2010
- Managed corporate accounts, loan portfolios, and reconciliations across multiple banks.
- Prepared financial reports, cash activity positions, and fixed asset records.
- Liaised with banks and management to support high-value transactions.
Engagement Auditor (External Auditor)
Ernst & Young
01.2005 - 01.2007
- Audited clients in industries including Utilities, Insurance, and Oil & Gas.
- Assessed risks, planned audits, and prepared audited financial statements.
- Utilized CaseWare and GAMX software to ensure accuracy and compliance.
Education
Accounting, Minor in Public Administration
Sharjah University
07-2005
High School Diploma - undefined
Abu Dhabi Trade School
Skills
- Operations & Logistics Management
- Team Leadership & Training
- Performance Monitoring (KPIs, Reports, Data Analysis)
- Safety Compliance & Workplace Standards
- Problem Solving & Decision Making
- Forklift & Pallet Jack Operation
Certification
- Forklift License (2023 – Present)
- Pallet Jack / Electric Pallet Truck (2022 – Present)
- Firearms Licenses: CFSC (PAL), CRFSC (RPAL)
- First Aid, CPR & AED Certified
- Ontario Security Guard License
- Smart Serve Ontario.
Education & Certifications
- Microsoft Office (Advanced) – Sara Institute of Science & Technology
- Graduate Development Program (Assurance) – Ernst & Young
- NaviCAN Accounting Bridge Program – International Talent Acquisition Centre (2020)
- QuickBooks ProAdvisor (Desktop, Online, Advanced Online)
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Operations Supervisor
FedEx Express
10.2024 - Current
Order Picker
PepsiCo
07.2022 - 06.2024
Asbestos Abatement Worker
ASBEX Environmental Contractor
09.2021 - 11.2022
Package Handler
FedEx Ground
03.2021 - 10.2024
Neighborhood Marketing Representative
OSL – Bell Canada
02.2021 - 07.2021
Security Officer
Timpo Class
11.2010 - 10.2019
Accountant
Emirates International Investment Co.
01.2007 - 01.2010
Engagement Auditor (External Auditor)
Ernst & Young
01.2005 - 01.2007
High School Diploma - undefined
Abu Dhabi Trade School
Accounting, Minor in Public Administration
Sharjah University