RAMI ITANI
Vancouver,BC
Summary
Adventure-loving sales professional with a passion for helping people explore the world. I bring energy and creativity to every conversation, using storytelling and a deep love for travel to inspire amazing journeys. With a strong record of meeting sales goals and delivering standout customer care, I’m all about making travel planning as fun and exciting as the trip itself. Always curious and ready to learn, I’m here to turn wanderlust into reality.
Overview
11
11
years of professional experience
Work History
Travel Consultant
Travel Edge
07.2021 - Current
- Employed creative and varied sales techniques to effectively convert inquiries into confirmed bookings and drive business results.
- Handled administrative tasks, including booking flights, coordinating with ground teams, and arranging additional services.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Updated corporate traveler profiles with current information for optimal recordkeeping.
Travel Consultant
Personal Travel Management
09.2020 - 07.2021
- Helped travelers kickstart their adventures by responding to inquiries via calls, emails, and live chats with enthusiasm and expertise.
- Consistently achieved and exceeded monthly sales targets by meeting and surpassing KPI expectations.
- Managed the entire booking process, from initial inquiry to deposit and confirmation, ensuring accuracy and efficiency.
GEC Educator
lululemon
10.2020 - 01.2021
- Support e-commerce guest experience through placing orders, setting up returns, and troubleshooting
- Provide product education by communicating features, fabric properties, and function of product.
- Resolve guest inquiries and concerns quickly and with a sense of urgency through phone calls and live chat
- Multi-tasks and efficiently navigates through several programs and applications to provide solutions and tracking of guest interactions.
Corporate Travel Counselor
American Express
11.2019 - 09.2020
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Made the customer aware of their company travel policy, and communicate this to ensure adherence.
- Provided advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation.
Travel Consultant
The Travel Group
12.2016 - 11.2019
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Oriented with GDS software to efficiently sell travel and hotel products
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Real Estate Assistant
The Real Estate Board of Greater Vancouver
10.2016 - 12.2016
- Ad-hoc projects and initiatives - helping enhance productivity, minimize duplication, and provide effective member/organizational support
- Inspected sites to asses validity and feasibility of submitted development plans.
- Helped outline factors such as population, land use and zoning requirements using polished visual representations.
Recruiter Coordinator
Manning Elliott LLP
05.2014 - 09.2016
- Collaborated with the human resources department to represent the firm to Greater Vancouver universities and colleges in order to provide information for students about the firm activities.
- Engaged and reviewed over 300 accounting students through large networking events in order to compile a list of students to refer as fit for the firm.
- Identified through numerous interviews potential candidates for 12 positions that were offered as part of the Chartered Professional Accounting program in the firm.
Special Events Assistant
Mount Pleasants Business Improvement Area
01.2015 - 10.2015
- Collaborated towards an enhanced business environment and to assist the 400 businesses represented by the MPBIA with any related individual concerns.
- Took the lead on developing a sponsorship package brochure on InDesign for the 2015 Main Street Festival.
- Facilitated and supported in planning t the 2015 Main Street festival and Autumn Shift Festival.
Education
Advanced Certificate in GIS -
British Columbia Institute Of Technology
Burnaby, BC05.2021
Bachelor of Arts - Geography
University Of British Columbia
Vancouver05.2016
International Baccalaureate -
The KAUST School
Saudi Arabia05.2012
Skills
- 8 Travel industry expertise
- Proficient in Microsoft Office Suite (Word,Excel, PowerPoint, Teams and Outlook)
- GDS expertise
- Embrace teamwork
- Relationship building
- Conflict mediation
- Knowledge in GIS Software
- Tour planning
- Cross-selling strategies
Languages
English
Native or Bilingual
Arabic
Limited Working
Timeline
Travel Consultant
Travel Edge
07.2021 - Current
GEC Educator
lululemon
10.2020 - 01.2021
Travel Consultant
Personal Travel Management
09.2020 - 07.2021
Corporate Travel Counselor
American Express
11.2019 - 09.2020
Travel Consultant
The Travel Group
12.2016 - 11.2019
Real Estate Assistant
The Real Estate Board of Greater Vancouver
10.2016 - 12.2016
Special Events Assistant
Mount Pleasants Business Improvement Area
01.2015 - 10.2015
Recruiter Coordinator
Manning Elliott LLP
05.2014 - 09.2016
Advanced Certificate in GIS -
British Columbia Institute Of Technology
Bachelor of Arts - Geography
University Of British Columbia
International Baccalaureate -
The KAUST School
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