Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rami Halfaoui

Ottawa

Summary

To secure a full-time position that aligns with my qualifications and experience, offering continuous challenges and opportunities for professional growth.

Overview

8
8
years of professional experience

Work History

Tech Support Representative

Cogeco
11.2023 - 12.2024
  • Provided technical support for TV, internet, Wi-Fi, and home phone services, resolving customer issues effectively and efficiently
  • Diagnosed and troubleshooted technical problems, offering solutions to restore service and enhance customer satisfaction
  • Assisted customers with modifying and upgrading their TV channel packages, ensuring optimal service configurations
  • Guided customers through system setups and troubleshooting steps for home technology
  • Documented and tracked customer interactions, ensuring all issues were resolved and recorded accurately
  • Maintained a strong understanding of company products and services, staying up-to-date with new technologies and service offerings
  • Delivered exceptional customer service by managing inquiries with professionalism and patience, ensuring a positive customer experience

Customer Representative

TSX Trust
05.2022 - 09.2023
  • Provided expert assistance to clients on a wide range of financial services, including transfer of shares, estate transfers, and DRS registration
  • Resolved client inquiries related to financial issues, account management, and system troubleshooting with a focus on accuracy and efficiency
  • Managed stock-related inquiries, client issues, and trade executions, ensuring a seamless experience for all parties involved
  • Coordinated services such as Proxy voting, E-Proxy, and Medallion Stamp services
  • Handled lost certificate replacements and book entry transactions while maintaining stakeholder accounts and assisting with abandoned property management
  • Trained clients on digital tools and escalated service issues when necessary to maintain service excellence
  • Demonstrated a strong understanding of capital market products and ensured compliance with data privacy and verification standards
  • Managed multiple systems simultaneously, providing top-tier customer service while adhering to established procedures for data security and client confidentiality

Sports Agent & Marketing Director

OPSM
04.2021 - 01.2022
  • Led contract negotiations for over 10 professional athletes, securing favorable terms and ensuring client satisfaction
  • Managed social media marketing strategies to enhance the public image of athletes
  • Handled public relations for high-profile clients, resolving issues and maintaining a positive brand image
  • Assisted athletes with financial management, including income planning and endorsement deal negotiations
  • Analyzed player statistics to support contract negotiations and ensure favorable outcomes

Elemental Data Collection Interviewer

01.2021 - 07.2021
  • Conducted telephone interviews, following predefined survey outlines and ensuring accurate data collection
  • Recorded responses and entered them into a database, maintaining data integrity
  • Verified the completeness and accuracy of collected data to ensure high-quality responses

Bell Canada Representative

MSI Corp
01.2019 - 08.2019
  • Provided customer support, resolving inquiries and issues with a focus on problem-solving and maintaining a positive customer experience
  • Demonstrated expertise in Microsoft Office Suite and efficiently handled customer communications
  • Maintained a professional demeanor and upheld a strong work ethic while delivering rapid, accurate responses to customer calls

Cook & Service Staff

KFC
01.2018 - 08.2018
  • Prepared and cooked food while adhering to safety and cleanliness standards
  • Managed customer service duties, including packing orders and ensuring client satisfaction
  • Maintained a neat and organized kitchen environment to support operational efficiency

Volunteer

Salvation Army Thrift Store
02.2018 - 03.2018
  • Contributed 40 hours of volunteer service, assisting customers with their needs and ensuring satisfaction
  • Organized and displayed merchandise in an appealing manner to maximize store presentation
  • Collaborated with team members to meet goals and complete tasks efficiently

Vending Machine Service Assistant

Ventrex
10.2016 - 02.2017
  • Completed 200 hours of hands-on training in vending machine services across Ottawa-Gatineau, Montreal, and Kingston
  • Assisted with inventory management, packaging goods, and transporting materials for delivery
  • Contributed to administrative tasks and supported cleaning crews to ensure a well-maintained operation

Education

High School Diploma 2012-2018 -

Louis-Riel Public Secondary School
Ottawa, ON

Marketing Degree 2018-2020 -

Algonquin College of Applied Arts And Technology
Ottawa, ON

Skills

  • Fluent in French
  • Fluent in English
  • Strong communication skills
  • Interpersonal skills
  • Ability to work under pressure
  • Calm and solution-oriented approach
  • Adaptability to new environments
  • Adaptability to new technologies

Languages

English
Native or Bilingual

Timeline

Tech Support Representative

Cogeco
11.2023 - 12.2024

Customer Representative

TSX Trust
05.2022 - 09.2023

Sports Agent & Marketing Director

OPSM
04.2021 - 01.2022

Elemental Data Collection Interviewer

01.2021 - 07.2021

Bell Canada Representative

MSI Corp
01.2019 - 08.2019

Volunteer

Salvation Army Thrift Store
02.2018 - 03.2018

Cook & Service Staff

KFC
01.2018 - 08.2018

Vending Machine Service Assistant

Ventrex
10.2016 - 02.2017

High School Diploma 2012-2018 -

Louis-Riel Public Secondary School

Marketing Degree 2018-2020 -

Algonquin College of Applied Arts And Technology

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Rami Halfaoui