Rami Chettibi
Summary
Experienced Assistant Manager and accomplished Salesperson seeking to leverage my leadership and sales skills to make a meaningful contribution to your team. Passionate about operational excellence and customer satisfaction, I am ready to take on new challenges in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Server
La Belle et La Boeuf
12.2022 - 06.2023
**Customer Service Excellence** - Guest satisfaction focus - Complaint resolution - Regular clientele development - Menu/wine knowledge (upselling) - Positive dining experience creation
**Service & Operations** - High-volume serving - POS systems (Micros, Square, etc.) - Order accuracy - Table turnover optimization - Food safety compliance
**Team & Communication** - Bilingual service (English/French) - Kitchen staff coordination - Shift handovers - Training new hires - Team support during rushes
**Sales & Hospitality** - Upselling specialty items - Wine/pairing recommendations - Event service experience - VIP table management - Cheerful, professional demeanor
**Physical & Organizational** - Multi-tasking under pressure - Tray service - Side work efficiency - Station organization - Endurance (8-12 hr shifts)
Tim Hortons Associate
Tim Hortons
08.2022 - 12.2022
**Speed & Accuracy**
- High-volume order processing (60+ customers/hour)
- Multitasking during rush hours (drive-thru + counter)
- Order accuracy rate
- Quick beverage assembly (coffee, specialty drinks)
- Efficient cash handling (exact change under pressure)
**Customer Service**
- Friendly, upbeat interactions
- Repeat customer recognition
- Fast complaint resolution
- Upselling combos/specials
- Bilingual service (English/French)
**Operations & Cleanliness**
- Donut/bakery case maintenance
- Station stocking (lids, cups, condiments)
- Health code compliance
- Drive-thru headset operation
- Shift change prep
**Teamwork**
- Peak hour coordination (3-4 staff)
- Cross-trained on all stations (front, drive-thru, sandwich prep)
Manager
Telze Les Promenades
06.2023 - 02.2025
- Supervised and coached a sales team, providing motivating leadership and guidance to achieve set goals.
- Managed daily store operations including scheduling, inventory management, and resolving operational issues.
- Trained and developed new employees to ensure successful integration into the team and deliver exceptional customer service.
- Collaborated closely with management to develop and implement strategies to improve store performance and increase revenue.
Sales Associate
Tbooth Wireless
06.2024 - 12.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise.
Server
Redfood
07.2017 - 09.2018
- Managing the store in the absence of the manager and assistant
- Serving customers
- Cash handling
- Shelf restocking
- Organizing the kitchen
Education
Business Administration Technician - undefined
College la Cite
OttawaBachelor's Degree - Auditing & Accounting
University Of Badji Mokhtar
Annaba01.2022
Skills
- Effective leadership, capable of motivating and inspiring a team to achieve common goals
- Excellent communication skills, comfortable interacting with a variety of customers and colleagues
- Mastery of sales and negotiation techniques, able to close transactions and develop lasting customer relationships
- Strong time management and organizational skills, able to effectively manage administrative and operational tasks
- Proficiency in computer tools and sales management software
Languages
Proficient in English, French and Arabic.
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Associate
Tbooth Wireless
06.2024 - 12.2024
Manager
Telze Les Promenades
06.2023 - 02.2025
Server
La Belle et La Boeuf
12.2022 - 06.2023
Tim Hortons Associate
Tim Hortons
08.2022 - 12.2022
Server
Redfood
07.2017 - 09.2018
Business Administration Technician - undefined
College la Cite
Bachelor's Degree - Auditing & Accounting
University Of Badji Mokhtar