Rami Ben Alaya
Ottawa
Summary
Highly reliable and detail-oriented Administrative and HR Assistant with extensive experience in customer service, strategic planning, and operational leadership across public and private sectors. Proven ability to manage complex administrative tasks, coordinate high-level meetings and events, and support senior executives. Skilled in problem-solving, stakeholder engagement, and optimizing organizational processes. Bilingual in English, French.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service (10 Years of Experience)
- Provided excellent customer service across various roles, demonstrating patience, problem-solving, and effective communication.
Administrative Assistant
Department of Finance Canada
11.2022 - Current
- Company Overview: Office of the Deputy Prime Minister and Minister of Finance of Canada (Federal Government)
- Manage correspondence, including coordination of all incoming and outgoing dockets, briefing notes, cabinet notes, and financial transactions.
- Maintain and update the tracking system for materials using MINO.
- Handle high volumes of incoming calls, ensuring timely and accurate responses.
- Coordinate and manage complex travel arrangements for the Minister and senior staff, liaising with external agencies and vendors.
- Organize and execute major events and conferences, overseeing registration, scheduling, and attendee support.
- Maintain office filing and record-keeping systems, ensuring accuracy, confidentiality, and accessibility.
- Prioritize tasks and manage time effectively to provide exceptional administrative support in high-pressure environments.
Supervisor: Healthcare and Social Services
Humakare, L'Agence Service Sante
07.2022 - 11.2022
- Provided support and assistance to newly arrived refugees in Canada.
- Managed various situations promptly and efficiently.
- Conducted regular check-ins at multiple service points to ensure needs were met.
- Assisted refugees with completing immigration forms and addressed their questions and concerns through translation and guidance.
Human Resources Assistant
Canadian Forces Morale and Welfare Services
02.2022 - 07.2022
- Company Overview: Government Agency
- Maintain strong communication with HR offices and complete full screening processes, including identity, address, educational, and credential verification.
- Collect and perform employment reliability reference checks.
- Organize documentation and files using Kofax, Outlook, and Excel.
- Handle ERC communications and follow-ups.
- Ensure accurate data input into WebSCPS and National Tracker systems.
- Secure signatures on official forms and ensure proper recordkeeping.
Education
Master of Public Administration -
University of Ottawa
10.2024
Honours BSocSc - Public Administration
University of Ottawa
04.2023
Diploma - Business Administration
La Cite Collegiale
04.2019
High School Diploma - undefined
Le Carrefour
05.2016
Skills
- Operational Leadership
- Problem Solving & Decision Making
- Team Leadership & Engagement
- Bilingual Communication (English, French, Arabic)
- Benefits Administration
- Call Center Operations
- Communication
- Human Resources (HR)
- Payroll Administration
- Conflict Resolution
- Human Resources Information Systems (HRIS)
- Team Coordination
Certification
- Bilingual Imperative CBC/CBC
- Full G Driver's License
- Excellence in Customer Service
- WHMIS
- Certificate of Merit
- Perseverance and Motivation
Target Fields
- Policies
- Management
- Human Resources
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Administrative Assistant
Department of Finance Canada
11.2022 - Current
Supervisor: Healthcare and Social Services
Humakare, L'Agence Service Sante
07.2022 - 11.2022
Human Resources Assistant
Canadian Forces Morale and Welfare Services
02.2022 - 07.2022
Customer Service (10 Years of Experience)
Honours BSocSc - Public Administration
University of Ottawa
Diploma - Business Administration
La Cite Collegiale
High School Diploma - undefined
Le Carrefour
Master of Public Administration -
University of Ottawa
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