Rami Alyan
Montreal,Canada
Summary
I’m an Account Manager at CDW with experience in client management and sales. I’ve provided technical support at TELUS, worked on electrical systems at Bombardier, and built strong customer service skills at Costco and Rudsak. My diverse work experience allowed me to see multiple different challenges and has helped me grow in any work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
CDW
06.2024 - Current
- Client relationship management
- Sales and revenue generation
- Consultative selling
- Customer support and product resolution
- Collaboration with internal teams
DNA Specialist
TELUS
06.2022 - 04.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Submitted service tickets for equipment maintenance requests
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Recorded and maintained relevant notes for each client and work order
Aeronautics Electrician
Bombardier Aeronautics
04.2018 - 04.2022
- Company Overview: Operate, install electrical systems and perform functional test of building and plant equipment
- Install wire, crimp, terminate, and solder using tools
- Establish and verify voltage, amperage, frequency and watts using test equipment
- Check work after completion and each operation to ensure job is per drawing
- Pull wire of various gauge and color through conduit using a fish tape, install and connect switches and outlets
Member Service Assistant
Costco Wholesale
09.2016 - 04.2018
- Company Overview: Greet existing members and arrange assistance for member concerns
- Provide and arrange prompt and courteous member service
- Direct members to product and service locations
- Promote and increase Premium membership sales
- Conducts hourly warehouse safety and security checks
Retail Sales Associate
RUDSAK
08.2013 - 08.2016
- Company Overview: Connect with customers to provide the best customer service
- Educate the client about our product
- Inform the client of in-store promotions and events
- Building long-term customer relations
- Achieve daily sales projections
Education
Electrical Technician -
School of Aeronautics of Montreal
Montreal, QC04.2018
High School Diploma -
Saint-Maxime
Montreal, QC06.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Goal-Oriented
- Issue Resolution
- Account Management
Certification
- E-Commerce Sales, Specialized in selling second-hand collectible consoles since 2016. Grew lifetime sales to over $200,000.00. Providing great customer experience to ensure loyalty and high return rate.
- CPR Certified, Received training in first-aid cardiopulmonary resuscitation.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Account Manager
CDW
06.2024 - Current
DNA Specialist
TELUS
06.2022 - 04.2024
Aeronautics Electrician
Bombardier Aeronautics
04.2018 - 04.2022
Member Service Assistant
Costco Wholesale
09.2016 - 04.2018
Retail Sales Associate
RUDSAK
08.2013 - 08.2016
Electrical Technician -
School of Aeronautics of Montreal
High School Diploma -
Saint-Maxime
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