RAMI ABDUL MAJEED
Georgetown,ON
Summary
I am a passionate university graduate with an aptitude for customer service and automated environments. Given my 5-year customer service experience, internship work and undergraduate projects, I enjoy collaborative effort as much as I love individual work. I am a hard-working team player with great soft skills, ready to kick-start my career
Overview
9
9
years of professional experience
Work History
Data Entry Intern
Holistic Dental Clinic Abu Dhabi
2015.06 - 2015.09
- Inserted new patient data and updated existing patient data in a Microsoft Access database and Quickbooks, prior to reviewing the data to verify it's accuracy
- Handled calls, generated reports, scanned and printed documents
- Complied with security policies when querying for information upon request.
Library Clerk Intern
Dubai Men's College Dubai
2015.01 - 2015.04
- Using Microsoft Excel, I created a spreadsheet to manage and maintain the inflow and outflow of borrowed books from the library, time stamped them, and kept track of late returns
- By the end of the day, I updated information in the database to ensure that all the data is up to date by the following work day.
Warehouse Receiver
Dollarama
2018.05 - 2022.12
- Handled week-day shipments of multiple skids/pallets, in a fast-paced teamwork environment
- This involved ensuring that the quantity received matched the expected quantity on the system, with the third-party freight company
- This was then followed by breaking the skids, and organizing boxes by department numbers, so that they are correctly merchandised in their respective aisles
- I keep track of how overstock was sorted in the warehouse through a form of inventory control
- This involved grouping products by their respective aisle numbers, in which they were merchandised
- At the end of seasonal periods, I would help re-pack products in big boxes, before I organized them safely on a pallet, so that they can be shipped back to the head office
- Handled a POS system
- This involved customer transactions, price corrections, and product returns in a fast-paced environment.
Mover
Students Studentd Moving
2019.05 - 2019.06
- Helped many university students move their furniture and belongings between semesters
- This involved a lot of travel in a company truck, alongside fellow movers
- This job required the assembling, disassembling and heavy lifting (50 lbs
- And above) of various furniture, followed by carefully loading them onto the truck, so that they can be offloaded with no damage.
Sales Associate
The Home Depot
2021.05 - 2021.09
- Provided excellent customer service experience in the hardware department, helping customers select the right products that fit their needs, at the lowest price
- Organized the overhead compartments in the hardware department
- This usually involved grouping similar products together and ensuring that they were placed exactly above where they were merchandised
- It also required some heavy lifting (50lbs and above), as some products that were misplaced needed to be shifted
- During the COVID lockdown, sales were only operated through curbside pickup, and I was required to receive orders online, and fulfill them
- If an item in the customer order was out of stock, I was required to address that in the system to notify management, and the customer about the situation, and recommend an alternative
- Once the order was fulfilled, I packaged all the items in one cart with the customer order number, so it was ready for pickup.
Merchandiser
Shoppers Drug Mart
2023.01 - Current
- Kept track of back-room inventory in a minicomputer system
- This involved grouping all overstock and placing them in their correct locations in the warehouse, and then updating the product quantity in the system
- Merchandised products in their correct aisles
- This involved the front-facing and neat organization of products, which was imperative to customer sales
- Operated the baler in the backroom when it reached its maximum capacity.
Customer Service Assistant (2 Month Contract)
Milton Public Library
2023.07 - 2023.09
- Experience with using Sierra library database to check in and check out borrowed items for patrons.
- Creating new patrons in the database upon request, as well as issuing new library cards for patrons.
- Frequently answering phone calls, and subsequently fulfilling any requests such as renewing books, DVDs and video games that have already been checked out.
- Organizing checked-in items using the dewey decimal system.
Education
Bachelor of Science -
Western University
London, ON02.2023
High School Diploma -
The School of Research Science
Dubai, United Arab Emirates06.2016
High School Diploma -
Dubai English Speaking College
Dubai, United Arab Emirates06.2015
Skills
- Teamwork
- Customer service
- Time management
- Receiving
- Shipping
- POS Handling
- Experience
- Software programming
- Quickbooks
- Microsoft Office: Word, PowerPoint
- Excel, Access, Outlook
Timeline
Customer Service Assistant (2 Month Contract)
Milton Public Library
2023.07 - 2023.09
Merchandiser
Shoppers Drug Mart
2023.01 - Current
Sales Associate
The Home Depot
2021.05 - 2021.09
Mover
Students Studentd Moving
2019.05 - 2019.06
Warehouse Receiver
Dollarama
2018.05 - 2022.12
Data Entry Intern
Holistic Dental Clinic Abu Dhabi
2015.06 - 2015.09
Library Clerk Intern
Dubai Men's College Dubai
2015.01 - 2015.04
Bachelor of Science -
Western University
High School Diploma -
The School of Research Science
High School Diploma -
Dubai English Speaking College
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