Ramez Jadayah
Langley,BC
Summary
Energetically propelled customer satisfaction at Red Robin by leveraging exceptional service skills and a strong work ethic, achieving notable guest engagement. Skilled in cash handling and hospitality service, excel in high-pressure environments, significantly enhancing team productivity and service quality without sacrificing order accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Red Robin
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
H&M Hennes & Mauritz
09.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Tawahin Alhawa
09.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Accounting
Kwantlen Polytechnic University
Langley, BC09.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Menu Memorization
- Food Running
- Service prioritization
- Order Accuracy
- Performance Improvement
Languages
English
Full Professional
Arabic
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Certification
Serving It Right
Timeline
Server
Red Robin
08.2024 - Current
Sales Associate
H&M Hennes & Mauritz
09.2023 - 09.2024
Server
Tawahin Alhawa
09.2022 - 04.2023
Bachelor of Science - Accounting
Kwantlen Polytechnic University
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