Ramey Edwards
Coquitlam,BC
Summary
Adept at managing high-stress situations and fostering positive environments, I excel in roles requiring patience, empathy, and a strong work ethic. At Cg Maintenance, I significantly enhanced customer loyalty and streamlined warehouse operations, demonstrating exceptional problem-solving skills and a commitment to safety and efficiency. My background spans childcare to customer service, underscoring my versatility and reliability.
Overview
24
24
years of professional experience
Work History
Babysitter
Family Members
Coquitlam, BC
03.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Customer Service Representative
Cg Maintenance
Toronto, ON
11.2009 - 11.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
General Warehouse Worker
Cg Maintenance
Toronto, ON
02.2001 - 11.2009
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
- Took care of in warehouse purchases.
Education
No Degree -
David And Mary Thompson High School
Scarborough, OnSkills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Flexible scheduling
- Child supervision
- Maintaining safe environment
- Toddler care experience
- Childcare
- Meal and snack times
- Housekeeping
- School-age children experience
Languages
English
Full Professional
Timeline
Babysitter
Family Members
03.2024 - Current
Customer Service Representative
Cg Maintenance
11.2009 - 11.2011
General Warehouse Worker
Cg Maintenance
02.2001 - 11.2009
No Degree -
David And Mary Thompson High School