Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramey Edwards

Coquitlam,BC

Summary

Adept at managing high-stress situations and fostering positive environments, I excel in roles requiring patience, empathy, and a strong work ethic. At Cg Maintenance, I significantly enhanced customer loyalty and streamlined warehouse operations, demonstrating exceptional problem-solving skills and a commitment to safety and efficiency. My background spans childcare to customer service, underscoring my versatility and reliability.

Overview

24
24
years of professional experience

Work History

Babysitter

Family Members
03.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Customer Service Representative

Cg Maintenance
11.2009 - 11.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

General Warehouse Worker

Cg Maintenance
02.2001 - 11.2009
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
  • Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
  • Took care of in warehouse purchases.

Education

No Degree -

David And Mary Thompson High School
Scarborough, On

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Reliability
  • Flexible scheduling
  • Child supervision
  • Maintaining safe environment
  • Toddler care experience
  • Childcare
  • Meal and snack times
  • Housekeeping
  • School-age children experience

Languages

English
Full Professional

Timeline

Babysitter

Family Members
03.2024 - Current

Customer Service Representative

Cg Maintenance
11.2009 - 11.2011

General Warehouse Worker

Cg Maintenance
02.2001 - 11.2009

No Degree -

David And Mary Thompson High School

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