RAMESWAR KOTLA
Ottawa,Ontario
Summary
Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through ten years of performance. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Victoria Park Medi Spa
08.2022 - Current
- Managed 50-80 patients, 20-30 incoming calls, and 15-20 incoming referrals per day.
- Triage referrals, input referrals data into PS-Suite (Telus) EMR, fax back unacceptable referrals, and maintain a database of all referrals
- Digitalization of health records, audit electronic health records for accuracy of patient information, and fulfilling patient chart transfer requests adhering to privacy and security protocols
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Assisted development and implementation of new administrative procedures
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on a daily basis
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service
- Volunteered to help with special projects of varying degrees of complexity
Observational Care Provider, Carecor Health Services
01.2019 - 08.2022
- Observe and assist with the care of dementia, Alzheimer’s, post-trauma, and post-surgical patients with utmost understanding and empathy
- Engage the patients in lifestyle activities and mobility performance by being highly patient.
Administrative assistant
Royal Ottawa Mental Health Centre
06.2022 - 07.2022
- Manage referrals, and input data into MEDITECH software and program database
- Managed filing system, entered data, and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Completed forms, reports, logs, and records to quickly handle all documentation for clinicians
Internship
Digital Health, Mhealth Lab, Ontario Health Research Institute
05.2018 - 08.2018
- Worked with the team in designing “An Implementation Guide for Canadian Vaccine Catalogue.”
- Gained basic knowledge of related use cases and Application Program Interfaces.
Manager
Pranaam Hospitals
06.2016 - 01.2017
- Coordinated the admission, transfer, and discharge processes as well as billing and insurance claim processes
- Designed, implemented, evaluated, redesigned, and monitored hospital processes and training modules for nursing staff.
Manager
Continental Hospitals
02.2016 - 05.2016
- Gained hands-on experience in Clinical software, EMR, HER, clinical information analysis, interpretation, and report generation
- I worked extensively on Advanced MS Excel
- Handled internal and external clients for business development and improved customer satisfaction and services.
Manager
Life Circle Senior Services
01.2015 - 01.2016
- Taken ownership of risks and revolving issues and developed problem-solving and risk mitigation strategies
- Played an analyst role working closely with the technology team to develop a digital health solution to streamline the company's service processes.
Dental Office Administrator
TJR Dental Hospital
09.2011 - 08.2013
- Coordinated the dentists, doctors, dental assistants, and patients
- Optimized treatment costs and implemented efficient administrative strategies.
Education
Graduate Certificate - Digital Health
Algonquin College
Canada2018
Graduate Diploma - Hospital Management
Administrative Staff College of India
India2015
Bachelor of Science - Dental Surgery
NTR University
India2011
Skills
- Administrative Support
- Report Analysis
- Customer and Client Relations
- Schedule Management
- Customer Service
- Excel Spreadsheets
- Prioritizing Patients
- Microsoft Office
- Complex Problem-Solving
- Critical Thinking
- Process Optimization
- Workflow Planning
- Records Management Systems
- Medical Terminology
- Strategic Planning
Timeline
Administrative Assistant
Victoria Park Medi Spa
08.2022 - Current
Administrative assistant
Royal Ottawa Mental Health Centre
06.2022 - 07.2022
Observational Care Provider, Carecor Health Services
01.2019 - 08.2022
Internship
Digital Health, Mhealth Lab, Ontario Health Research Institute
05.2018 - 08.2018
Manager
Pranaam Hospitals
06.2016 - 01.2017
Manager
Continental Hospitals
02.2016 - 05.2016
Manager
Life Circle Senior Services
01.2015 - 01.2016
Dental Office Administrator
TJR Dental Hospital
09.2011 - 08.2013
Graduate Certificate - Digital Health
Algonquin College
Graduate Diploma - Hospital Management
Administrative Staff College of India
Bachelor of Science - Dental Surgery
NTR University
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