Ramesh Rao
Kitchener,Ontario
Summary
Demonstrated track record of streamlining shipping operations and fostering effective communication across teams, driving significant improvements in logistics performance.
Overview
9
9
years of professional experience
Work History
Dispatch/Admin Support
Dominos Supply Chain Centre
Cambridge, Canada
03.2025 - 06.2025
- Assigned and dispatched personnel, vehicles, and equipment based on service requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Created and updated daily schedules to optimize resource allocation.
- Tracked status of dispatched personnel and vehicles for timely service delivery.
- Maintained clear communication with team members, clients, and stakeholders via phone and email.
- Addressed service delays and vehicle breakdowns, providing swift solutions to maintain operations.
- Anticipated potential issues and implemented proactive measures to mitigate risks.
- Ensured compliance with company policies, regulations, and safety standards during all dispatch activities.
Logistics Coordinator
Sandvine
Waterloo, Canada
01.2019 - 08.2024
- Created and implemented daily workload plans to align with business needs.
- Served as primary contact for all exports and imports within Sandvine global operations.
- Planned shipment schedules according to SAP, coordinating approvals with sales and finance operations.
- Requested quotes from third-party logistics carriers to optimize shipping costs.
- Managed daily shipments, including effective scheduling and coordination with external freight forwarders.
- Generated customs documentation and ensured compliance with CUSMA trade requirements.
- Monitored shipping KPIs to meet targets while maintaining organized departmental operations.
- Conducted monthly inventory counts in SAP, receiving materials, and providing quality feedback.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Created and updated standard operating procedures for logistics operations.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Supported logistics department by leveraging existing resources with cost-effective savings.
Machine Operator
Hoerbiger Fine Stamping
05.2018 - 12.2019
- Operated grinding machine to meet production specifications and quality standards.
- Executed pre-production approvals to ensure readiness for operations.
- Utilized micro measurements for precise adjustments and quality control.
- Configured grind line according to established guidelines for various components.
- Replaced wheels and rails in compliance with operational manuals.
- Inspected components to verify adherence to quality requirements.
- Troubleshot machine issues to minimize downtime and maintain efficiency.
- Entered hourly reports into the system for accurate tracking.
Client Services and Technical Support Representative
NORDIA
01.2016 - 12.2017
- Delivered first-level assistance to customers, ensuring prompt resolution of inquiries.
- Provided technical support and solutions for various issues encountered by clients.
- Resolved billing discrepancies and clarified pricing plans and features.
- Upgraded hardware for mobile devices to enhance functionality.
- Utilized automation tools to efficiently address technical challenges.
- Employed active listening techniques to understand customer concerns thoroughly.
- Strived to exceed established performance targets through dedicated client support.
- Advised clients on operating systems and features for better usage experience.
Education
Certified lift truck operator -
Amaze Forklift Training
Mississauga, ON06-2025
Bachelors Degree - Physics
Certified in Transportation of Dangerous goods - by Ground
Worksite
Skills
- Transportation compliance
- Logistics coordination
- Effective communication
- Customs documentation
- Trade agreements management
- Inventory Management
Languages
English
Professional
Tamil
Professional
References
References available upon request.
Timeline
Dispatch/Admin Support
Dominos Supply Chain Centre
03.2025 - 06.2025
Logistics Coordinator
Sandvine
01.2019 - 08.2024
Machine Operator
Hoerbiger Fine Stamping
05.2018 - 12.2019
Client Services and Technical Support Representative
NORDIA
01.2016 - 12.2017
Certified lift truck operator -
Amaze Forklift Training
Bachelors Degree - Physics
Certified in Transportation of Dangerous goods - by Ground
Worksite
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