Ramesh Lachman Rao
Ahmedabad,India
Summary
Accomplished entrepreneur and owner of Pearl Furniture, renowned for elevating customer satisfaction through strategic business planning and exceptional service. I've significantly enhanced client retention and referrals. Skilled in both customer relations and financial planning, my leadership consistently drives positive outcomes and business growth.
Overview
39
39
years of professional experience
Work History
Owner
Pearl Furniture
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Sales Manager
Aditya Furniture
05.2018 - 04.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Unemployed
N/a
04.2018 - 05.2018
Unemployed
N/a
01.2018 - 03.2018
Sales Manager
Chesterfield H.O.M Concept
01.2014 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Unemployed
N/a
05.2012 - 12.2013
Store Owner
NN Supermarket
08.1999 - 04.2012
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
Shipping and Receiving Manager
Delta Shipping
03.1986 - 08.1999
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
Education
Arts
Nasra School
Karachi, PAKISTAN05.1988
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal communication
- Written communication
- Business Planning
- Marketing
- Sales management
- Financial Planning
- Financial Management
- Customer Service
Languages
English
Hindi
Gujarati
Timeline
Owner
Pearl Furniture
04.2024 - Current
Sales Manager
Aditya Furniture
05.2018 - 04.2024
Unemployed
N/a
04.2018 - 05.2018
Unemployed
N/a
01.2018 - 03.2018
Sales Manager
Chesterfield H.O.M Concept
01.2014 - 12.2017
Unemployed
N/a
05.2012 - 12.2013
Store Owner
NN Supermarket
08.1999 - 04.2012
Shipping and Receiving Manager
Delta Shipping
03.1986 - 08.1999
Arts
Nasra School
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