Ramesh Kunwar

• Managing day to day operations effectively to achieve forecasted business outcomes without compromising quality of product and highest level of service.
• Champion of Pos systems i.e Lightspeed, Square & Maitre Ds, 7 shifts scheduling system.
• Managing up to 39 colleagues. Ensure restaurant is in compliance with hygiene, health and safety regulations
• Responsible of staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhance customer satisfaction by addressing and resolving complaints promptly and professionally.
• Perform daily administrative tasks, such as ordering and receiving supplies, processing invoices.
• Monitor and report daily transactions, ensuring accuracy in all financial reporting processes.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times
• Responsible for budgeting, forecasting, expense control, labour management
• Oversee inventory control practices, reduce wastage and maintaining optimal stock levels.

• Managed, delegated, and supervised in different types of on-sites and off-sites events venue.
• Ensured transportation of appropriate service equipments, food & beverage products in several type of event set-up to tear down, oversaw function execution with excellent clients care.
• Ensured proper inventory & supply management, beverage consumption sales report, staff attendance report,
• Scheduled staff to maintain adequate coverage for successful operations.
• Handled customer complaints & resolve
• Coordinated with vendors to provide seamless event experiences, from setup to teardown
• Conducted post-event evaluations to assess performance and identify areas for improvement.
• Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
• Trained new hires on company policies, procedures, and service standards, fostering a cohesive team work.

I have had opportunity to work rotatively in all of Food & Beverage Outlets and banqueting venues within Fairmont Southampton,

Newport Dining Room. Jasmine Lounge & Bar

Waterlot inn 4 Diamond Steak House

Ocean Club-Seafood Flair, Bacci-Italian Cuisine

Wickets Cafe & Pool Service

Cabana Private Beach Grill & Bar

• Actively involved to achieve all KPI such as financial, GSI, CES, LQA Goal in assigned department by motivating, developing, well planning, order and maintain supply, inventory and cost control, coordinate in marketing & promotions, efficient labor management.
• Managed up to 27 colleagues in assigned department.
• Well versed in POS Micros, Silverware, Watson scheduling and labour Management, BirchStreet eProcurement system, Avero logbook, MS offices.
• Maintained excellence customer care & detailed supervision with hands-on support
• Ensured team adherence of Richey, LQA & JD power Standards
• Empowered, Coached & Counseled team to achieve highest guest satisfactions
• Achieved maximum turnover per day without sacrificing standard and service quality
• provided training for colleaue in Micros, Silverware POS

• Assisted restaurant manager on daily operations of outlet to achieve set goals,
• Trainer for Outlet, prepared training plans in all the aspects and train/coach regularly
• Supervised, waiters, hostess helpers, dishwasher & casual members
• Monitored SOS/SOP are followed during service & ensure of the MISE-EN-PLACE And MISE-EN-SCENE
• Ensured guest satisfaction check /Handling the Complaints and follow-up and report to manager
• Took charge and play role in absence of manager

• Reported to Restaurant Manager
• Responsible for an assigned event / in-villa with assistants.
• Responsible for all type of Banquets & Royal Events, VIP’s private room service
• Supervised staff in assigned shifts, make store requisition for the service equipments and beverage
• Assist in monthly inventory, additional duties
• Liaised with the management team to address staff concerns and operational challenges,