RAMESH JAGANNATHAN
Markham,Canada
Summary
Dynamic operations specialist with proven expertise at CGI, excelling in data accuracy and effective communication. Recognized for enhancing workflow efficiency and achieving quality targets while leading teams. Proficient in Microsoft Office and adept at problem resolution, ensuring customer satisfaction through meticulous attention to detail and relationship building.
Overview
8
8
years of professional experience
Work History
Mailroom Clerk
RBH contracted through Manpower
North York
01.2023 - 12.2025
- Facilitated clear communication for over 300 employees, addressing issues efficiently.
- Collaborated with managers and executives to enhance operational workflows.
- Processed invoices utilizing SAP, gaining entry-level experience in financial systems.
- Managed incoming mail by receiving, opening, scanning, and sorting items for all departments.
- Ordered and maintained office supplies to ensure adequate resources for staff.
- Prepared outgoing mail for shipment, handling both domestic and international packages.
- Distributed mail and packages to designated individuals or departments within the building.
- Maintained logs of deliveries, providing proof of delivery when required.
Document Prep Clerk
CAA contracted through Manpower
Thornhill
10.2022 - 12.2022
- Indexed and scanned insurance documents received via mail, fax, and courier.
- Sorted incoming policy and claims mail to enhance processing efficiency.
- Printed and organized insurance documents into designated files.
Data Entry, File Management
Bank Of Montreal contracted through Manpower
Toronto
08.2022 - 09.2022
- Entered client data into Excel for accurate record-keeping.
- Created and labeled folder categories for efficient organization.
- Sorted folders alphabetically to facilitate quick access.
- Gathered materials for filing to ensure completeness.
- Developed new folders with designated contents for systematic storage.
- Organized folders on appropriate shelves in storage room for optimal space utilization.
Operations Specialist Team Lead
CGI
Toronto
09.2021 - 10.2021
- Reviewed documents against set of acceptance criteria for Canada’s largest banks.
- Utilizing Workday HR system, assessed completeness and accuracy based on a pred-defined checklist and allocated appropriate resolution action.
- Oversaw the team’s review of such to ensure daily and quality targets were met while training and coaching through roadblocks in the process.
- Prepared daily performance reports.
Data Entry Operator
Etempsnow
Markham
01.2018 - 01.2019
- Digitized data for thousands of documents with high accuracy and speed.
- Consistently met all project deadlines.
- Achieved optimal efficiency in data processing tasks.
Education
Master of Science - Biotechnology
Indian Institute of Technology
Bombay, India01.1990
Skills
- Data entry accuracy
- File organization
- Inventory management
- Delivery scheduling
- Effective communication
- Customer satisfaction
- Outgoing personality
- Problem resolution
- Relationship building
- Postage and sealing operations
- Equipment maintenance
- Microsoft Office proficiency
Positive Public Interactions
- Delivered Outpatient tickets to patients at Government Hospital, Chennai India
- Taught 5 courses to students at the Master level at the Medical University, Chennai, India
- Counseled students at one-to-one basis
- Delivered talks at the National and International conferences
Relevant Skills And Experience
- Has the capability to perform multi-task and work in a fast paced, high-volume environment
- Able to remain calm under pressure and find solutions to unexpected challenges
- Possesses excellent interpersonal skills and the ability to deliver things required by the customers.
- Attentive to detail with a practical approach to problem solving and the organization required to ensure that deadlines, budgets and objectives are achieved.
- Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments.
- Good technology skills (MS Word, Excel and Graphics)
- Good organizational abilities (filing system, incoming & outgoing correspondence, co-ordination of paperwork)
- Time management skills
Accomplishments
Won four medals during this job,as company recognized outstanding associates who demonstrate exceptional performance as a team player, achiever, learner, producer, communicator and/or a problem solver
Timeline
Mailroom Clerk
RBH contracted through Manpower
01.2023 - 12.2025
Document Prep Clerk
CAA contracted through Manpower
10.2022 - 12.2022
Data Entry, File Management
Bank Of Montreal contracted through Manpower
08.2022 - 09.2022
Operations Specialist Team Lead
CGI
09.2021 - 10.2021
Data Entry Operator
Etempsnow
01.2018 - 01.2019
Master of Science - Biotechnology
Indian Institute of Technology