Ramesh Amula
Mississauga,ON
Summary
Reliable and dedicated professional with a background in investment service and office administration. Adept at thriving in fast-paced environments and adapting to changing daily demands. Demonstrates exceptional attention to detail and a diligent work ethic when serving customers. Actively seeks opportunities to exceed expectations, enhance operational procedures, and elevate customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Real Estate Consultant
Self-employed
02.2020 - 03.2022
- Advised clients on local real estate market to support informed decisions
- Contacted clients to initiate or follow-up on real estate transactions
- Interacted with customers via phone, email, social media and in-person meetings
- Answered the client's questions about the house, financing and the closing processes
- Organized appointments, open houses and personal showings to promote homes to prospective buyers
- Negotiated agreements, including presenting purchase offer when representing buyer
Client/Investment Service Manager
Standard Chartered Bank
11.2016 - 01.2020
- Company Overview: (Contract staff-ECG)
- BCA checks and processed Barcode the documents
- Followed up with credit for approvals
- Followed up with ops for limit loading – inner limits/outer limits
- Checked and sent Limit Loading docs to ops for uploading the limits Margin rate change follow-ups
- Closed referrals from WM ops on BCAs and followed up with RM's credit facility and leverage interest overdue
- Followed up on list of missing collaterals shared by Ops
- Coordinated with all PRB units for monthly lending docs deferral, made deferral memo and received necessary approval from the head of the dept and submitted to Credit for processing
- Coordinated with RM's to ensure all deferral cases docs are submitted to credit team within TAT
- Upgraded and downgraded between segments and RM changes
- Transactions to be processed by the Operations team, post approvals by Department Heads and Segment Head
- Reverse tracked for queries, set up special pricing which was approved by departments
- (Contract staff-ECG)
Sales Coordinator / Client Service Manager
Standard Chartered Bank
07.2011 - 10.2016
- Company Overview: (Contract Staff-ECG)
- Arranged business travel and approvals for dept
- RM's, pre travel and post travel Manage and maintained pre-travel, and Post travel for the team, tracking, ticket issuance etc
- Managed the Head of CR expense claims (Travel approved expense claims) Guidance to new joiners
- Integrated within the department
- Schedule Day 1: the readiness
- Coordinate code setup for RMs
- Set up desk & workstation setup, iPhone, laptops RMS for hardware/software applications
- Arranged staff access cards, stamps, and business cards
- Coordinated meetings with sales units and RMs
- Department and staff expense reports, JD central filing, etc
- Followed up on office issues with other departments to ensure smooth and timely implementation of objectives
- Reviewed billings of Dept
- Phone bills review, extra bills debiting from accounts through finance
- Liaised with other business support for all unit requirements & update status of completion
- Performed reversal tracking for queries, special pricing setup which is approved by depts
- Coordinated with all Priority Banking Centers in UAE for stationary, Pantry items, ordering & distributing forms
- Payment completed for the Vendor and tracked records
- Supported the operational risk team for risk-related projects
- (Contract Staff-ECG)
Coordinator
Standard Chartered Bank
02.2010 - 06.2011
- Company Overview: (Contract staff -ECG)
- Assisted Head of Service, Business Support, and Operational Risk Dashboard for the service team
- Upgraded and downgraded between segments and RM changes
- Transactions to be processed by the Operations team, post approvals by Department Heads
- Enquired about the pending transaction and followed-up, error transactions from Operations sent back to PRB centers and handover to RMs
- Reverse tracking for queries, dormant account removal & placing, special pricing setup which is approved by dept
- Processed by respective depts
- Coordinated with Priority Banking Centers in the UAE for stationary, pantry items, ordering, and distributing forms
- Supported the operational risk team for their queries and filing
- Performed central filing and documented control for the department
- Handled keys and admin work, including arranging desk and workstation setup for new joiners
- System access created and deleted for all department staff and expensive reports, JO, JD central filing, etc
- Supported the CVP team in handling customer entertainment items
- (Contract staff -ECG)
Education
Diploma in Computer Application -
BG computers
Armur Telangana India MBA - Business Administration
Sri Venkateswra University
Tirupati Andhra Pradesh India 11.2014
Skills
- Client services
- Client experiences management
- Client service standards
- Document scanning
- File organization
- Inventory management
- Administrative management
- Coordinate schedules
Languages
English
Professional Working
Hindi
Professional Working
Telugu
Full Professional
Timeline
Real Estate Consultant
Self-employed
02.2020 - 03.2022
Client/Investment Service Manager
Standard Chartered Bank
11.2016 - 01.2020
Sales Coordinator / Client Service Manager
Standard Chartered Bank
07.2011 - 10.2016
Coordinator
Standard Chartered Bank
02.2010 - 06.2011
Diploma in Computer Application -
BG computers
MBA - Business Administration
Sri Venkateswra University