Ramendra Sharma
Sacramento
Summary
Dedicated Automotive Technician with a strong work ethic and proven problem-solving skills at 7 Day GoodYear Tires. Expert in diagnosing and repairing complex vehicle issues, enhancing customer satisfaction through exceptional service. Proficient in preventive maintenance and tire services, contributing to increased repeat business and a stellar shop reputation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Technician
7 Day GoodYear Tires
05.2015 - 09.2025
- Assisted in diagnosing vehicle issues using diagnostic tools and equipment.
- Supported routine maintenance tasks, including oil changes and tire rotations.
- Learned to operate various hand and power tools safely and effectively.
- Collaborated with team members to enhance workflow efficiency in service bays.
- Observed and followed safety protocols to maintain a secure work environment.
- Gained knowledge of automotive systems through hands-on training and mentorship.
- Documented service records accurately to ensure proper vehicle history tracking.
- Engaged in continuous learning about new automotive technologies and repair techniques.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Coordinated repair orders, facilitating seamless communication between technicians and clients for timely service updates.
- Implemented quality control measures, ensuring adherence to organizational standards and enhancing service reliability.
- Analyzed customer feedback to identify trends, driving improvements in service protocols and client engagement strategies.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into AutoFluent Software by TABS database to track job status.
Education
Associate of Science - Automotive
Cosumnes River College
Sacramento, CASkills
- Strong work ethic
- Changing tires
- Attention to detail
- Problem-solving
- Changing oil
- Valid Driver's license
- Hand and power tools
- Time management
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts replacement
- Fluid exchanges
- Customer service
- Brake systems
- Inspecting vehicles
- Steering systems
- Tire services
- Suspension systems
- Alignments experience
- Fuel systems
- Exhaust systems
- Team collaboration
- Preventive maintenance services
- Coolant system control
- Installing equipment
- Heavy lifting
- Battery services
- Replacing filters
- Heating and air conditioning
- Drivetrain repair
- Drivetrain and axle installation
Certification
- CST - Certified Service Technician.
- ASC - Brakes and steering/ suspension.
- Numerous College Certification.
- Diploma in Accounting.
Languages
English
Native or Bilingual
Fiji
Limited Working
Hindi
Native or Bilingual
Punjabi
Limited Working
Urdu
Full Professional
Timeline
Automotive Technician
7 Day GoodYear Tires
05.2015 - 09.2025
Associate of Science - Automotive
Cosumnes River College