Ramela Simon
Riverside,CA
Summary
Aspiring finance and economics professional with foundational knowledge in financial analysis, customer service, and operations. Eager to apply analytical and organizational skills in investment banking, private equity, and finance. Committed to continuous learning and delivering innovative solutions to drive success.
Overview
3
3
years of professional experience
Work History
Service Operations Associate
Tesla
05.2023 - 04.2024
- Supported daily operations, including service scheduling, inventory management, and loaner vehicle coordination, reducing customer wait times by 20%.
- Trained new team members, promoting a positive and efficient work environment.
- Maintained service records and customer data with 100% accuracy, ensuring smooth follow-ups and regulatory compliance.
- Collaborated with technicians and management to enhance customer communication and streamline administrative tasks.
Restaurant Team Member
Shake Shack
08.2021 - 04.2023
- Delivered exceptional customer service, earning recognition as Employee of the Month twice for outstanding performance.
- Trained and mentored new team members, fostering a collaborative and high-performing team environment.
- Managed opening and closing procedures, ensuring seamless daily operations and compliance with company standards.
- Addressed customer concerns promptly, contributing to a 95% satisfaction rate during tenure.
- Maintained a welcoming atmosphere by utilizing strong communication skills with guests, coworkers, and management.
- Handled cash transactions accurately and efficiently, adhering to proper cash handling protocols.
Education
Bachelor of Arts - Business Economics
University of California, Riverside (UCR)
Riverside, CA06-2026
Associate of Arts - Economics
Berkeley City College
Berkeley, CA05-2024
Associate of Science - Business Administration
Berkeley City College
Berkeley, CA05-2024
High School Diploma -
AIPHS College Prep
Oakland, CA06-2022
Skills
- Microsoft Excel
- Financial Analysis
- Google Workspace
- Accounting Basics
- Communication Skills
- Team Leadership
- Problem-Solving
- Time Management
- Customer Service
- Adaptability
- Attention to Detail
Languages
English
Native or Bilingual
Tigrynia
Native or Bilingual
amharic
Professional Working
Timeline
Service Operations Associate
Tesla
05.2023 - 04.2024
Restaurant Team Member
Shake Shack
08.2021 - 04.2023
Bachelor of Arts - Business Economics
University of California, Riverside (UCR)
Associate of Arts - Economics
Berkeley City College
Associate of Science - Business Administration
Berkeley City College
High School Diploma -
AIPHS College Prep
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