Ramel King
West Hollywood
Summary
End users help desk support. Identify and resolve technical issues and concerns managing and maintaining servers and desktops with company networks. Support to office staff analyzing, organizing, diagnosing, and repairing computer hardware and software. AV support, Conference Room training, Windows OS, Mac OSX/ IOS, MS Office, Exchange, Phone & Online Support, Printer mapping, Active Directory, Office365, Disc imaging, Cisco Routers, Data transfer/storage, Wi-Fi setup, Email support, VMWare, Cloud data/recovery, System Imaging, LANDesk, Inventory Tracking, Wireless/VPN, LAN/WAN, Mobile Devices. Office equipment management, Company device training, Office Moves, Vendor Management, POE phone management, Building Security, Inventory, and asset management.
Overview
7
7
years of professional experience
Work History
IT Support
First Media
12.2020 - 04.2024
- Provided Network and Desktop/Laptop support for Mac and PC for hybrid setups.
- Installing, diagnosing, repairing, maintaining, and upgrading all hardware and software for all users.
- Receive and respond to tickets and incoming calls and e-mails regarding technical support for users.
- Manage AWS backup and configuration.
IT & Facilities Manager
Gimbal
12.2019 - 03.2020
- Assisting in the new hire process by preparing appropriate hardware/software and rolling out department-specific onboarding strategies.
- Troubleshooting IT related issues for hardware/software by testing, repairing, and maintaining equipment.
- Supporting corporate infrastructure, tools, and systems, such as user directory administration and conference room setup.
- Collaborating with the Operations and Engineering teams to build, drive, and improve our tools and processes while also resolving any technical issues that arise.
Desktop Support
ICM Partners
01.2018 - 12.2018
- Installed, repaired, maintained and upgraded Windows desktop computers.
- Providing PC and Mobile support, diagnosing, troubleshooting client issues.
- Record technical issues and requests diagnosed and resolved problems.
- Provide support with Video Conferencing equipment and conference calls along with training on the conference rooms.
IT/Helpdesk
Good RX
03.2017 - 07.2017
- Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues on Mac's and PC's.
- In charge of purchasing and deployment of office equipment.
- Created and monitored inventory and implemented ticketing system.
- End user support for 50 employees.
- Assist the AV supervisor in maintenance and care of all AV equipment.
Timeline
IT Support
First Media
12.2020 - 04.2024
IT & Facilities Manager
Gimbal
12.2019 - 03.2020
Desktop Support
ICM Partners
01.2018 - 12.2018
IT/Helpdesk
Good RX
03.2017 - 07.2017
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