Rameia Deandrea Appleton
San Francisco
Summary
Dedicated customer service and front desk professional with over 5 years of experience in client-facing and administrative roles. Skilled in handling high-volume calls, resolving customer issues, managing front desk operations, and maintaining accurate records. Recognized for strong communication, organizational skills, and ability to create positive guest experiences in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent Connect
05.2019 - 08.2025
- Manage high volumes of inbound and outbound calls with professionalism and courtesy.
- Document call information and maintain accurate records according to SOPs.
- Research, identify, and resolve customer complaints using appropriate software tools.
- Complete call logs, reports, and follow-ups to ensure customer satisfaction.
Desk Clerk
Tenderloin Housing Clinic
07.2018 - 12.2018
- Greeted and checked in residents and visitors while ensuring building security.
- Answered phones, transferred calls, and took messages for management.
- Collected rent payments and prepared necessary paperwork for residents.
- Monitored security cameras to maintain a safe environment.
Administrative Assistant
Hunters Point Family
12.2017 - 04.2018
- Coordinated and maintained office records for staff and management.
- Prepared, modified, and filed documents using Microsoft Office.
- Provided clerical support, including mail handling, faxing, and copying.
- Answered customer inquiries and directed calls to appropriate staff.
Party Coordinator / Attendant
Pump It Up
08.2016 - 09.2017
- Coordinated and supervised children’s party events, ensuring safety requirements were met.
- Acted as a liaison between parents and facility staff to deliver a positive experience.
- Resolved guest service issues promptly and professionally.
Education
AA - Political Science
City College of San Francisco
San Francisco, CA05-2028
Certificate - Property Management
Penn Foster
03-2026
High School Diploma - undefined
KIPP San Francisco College Preparatory
San Francisco, CA05.2017
Skills
- Customer Service & Client Relations
- Multi-line Phone Systems & Call Management
- Conflict Resolution & Problem-Solving
- Data Entry & Record Keeping
- Front Desk & Office Administration
- Microsoft Office & Software Applications
- Payment Collection & POS Processing
- Team Collaboration
Certification
CPR certification
Timeline
Customer Service Representative
Conduent Connect
05.2019 - 08.2025
Desk Clerk
Tenderloin Housing Clinic
07.2018 - 12.2018
Administrative Assistant
Hunters Point Family
12.2017 - 04.2018
Party Coordinator / Attendant
Pump It Up
08.2016 - 09.2017
High School Diploma - undefined
KIPP San Francisco College Preparatory
AA - Political Science
City College of San Francisco
Certificate - Property Management
Penn Foster
Additional Skills
- Typing speed: 40 WPM
- Proficient in Microsoft Office & other software applications
- Strong communication & interpersonal skills
- Adaptable team player, thrives in fast-paced environments
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