Rameendeep Kaur
Winnipeg
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IntouchCx
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team member and baker
Tim Hortons
05.2022 - 12.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
Team Member
Tim Hortons
09.2021 - 04.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
Education
Certification - Business Administration
Assiniboine community college
Brandon, MB04.2022
High School Diploma -
Stanford international school
Barnala, Punjab03.2020
Skills
- Effective communication
- Task prioritization
- Leadership qualities
- Collaboration and teamwork
- Problem-solving abilities
- Attention to detail
- Relationship building
- Public speaking
- Organizational skills
- Product knowledge
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
IntouchCx
06.2024 - Current
Team member and baker
Tim Hortons
05.2022 - 12.2024
Team Member
Tim Hortons
09.2021 - 04.2022
Certification - Business Administration
Assiniboine community college
High School Diploma -
Stanford international school
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