CELINE DOON
Mississauga,Canada
Summary
Dedicated Clerical Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Pathology Department, San Fernando General Hospital, S.W.R.H.A.
07.2017 - 12.2023
- Positioned at the Oncology Suite working alongside Haematology Doctors dealing with hospital records, retrieval of results, scheduling of appointments, chemotherapy treatment plans and procedures to be done
- Based at the Blood Sampling Section, performing administrative duties such as registering patients, scheduling appointments, and working on projects.
- Proof-read documentation for patients as well as correspondence composed by supervisor.
- Schedule appointments and issue directions to patients.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Maintain an adequate supply of office materials.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Make copies and scans of various documents.
- Calculate daily statistics as related to department and enter into digital spreadsheets.
- Prepared meeting materials and maintained accurate minutes, ensuring seamless communication among attendees.
- Train new employees as required.
- Contributed to a positive work environment by promoting effective communication among team members and coordinating office events and departmental competitions.
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Participate in fund raising activities for the unit.
Clerical Assistant (OJT Programme)
Pathology Department, San Fernando General Hospital, S.W.R.H.A.
06.2015 - 05.2017
- Worked directly with the Laboratory Manager on several documents such as overtime requests, minutes of meetings, inventory of laboratory testing reagents and filing
- Collated statistics of blood tests done for the south-west region
- Collected statistical data from the numerous sections of the Laboratory for compilation and submission to various departments in the Hospital.
Summer Intern
Quality Improvement Department, San Fernando General Hospital, S.W.R.H.A.
06.2014 - 07.2014
- Enlisted on a project to address Patients’ complaints over a 5-year period.
Summer Intern
Monitoring and Evaluation Unit, Ministry of Tourism
08.2013
- Oversee the expenditure of funds on upcoming campaigns.
Summer Intern
Radiology Department, San Fernando General Hospital, S.W.R.H.A.
06.2013 - 07.2013
- Stationed at the CT Scan Department, facilitating scans and scheduling appointments.
Clerical Assistant (OJT Programme)
Medical Records Department, San Fernando General Hospital, S.W.R.H.A.
07.2012 - 08.2012
- Stationed at the Main Filing Room
- Facilitated the retrieval of Patients’ files as requested by Clinics
- Restructured and updated Patients’ files.
Kitchen Employee
Pizza Hutt, Prestige Holdings Limited
06.2010 - 08.2010
- Stationed in the kitchen to prepare meals
- Promoted to Cashier.
Education
Bachelor of Science - Biology
University of The West Indies
09.2015
Postgraduate Diploma - Mediation Studies
University of The West Indies
09.2017
CAPE Certificate (Unit I and II) -
Naparima Girls’ High School
CXC Ordinary Level Certificate -
Naparima Girls’ High School
Skills
- Document Control
- Data Entry
- Letter Preparation
- Organizational Competence
- Clerical Support
- MS Office
- Office Management
- Appointment Coordination
- Patient Scheduling Expertise
- Attention to Detail
Memberships Affiliations
- University of the West Indies Biological Society – Student Member (2013-2015)
- Completed forty (40) hours of Community Service (2008)
Awards
The President’s Award Scheme of Trinidad and Tobago – Bronze Medal (2008)
References
- Zaniffer Mohammed, Phlebotomy Supervisor, South-West Regional Health Authority, 868-770-3953
- Jochelle Mohammed, Senior Dietitian (Ag.), South-West Regional Health Authority, 868-681-5166
- Usha Seegobin-Wharton, Retired Head Nurse, North-West Regional Health Authority, 868-774-2013
Training
2018, Events Management I, University of the West Indies 2016, Customer Service Workshop, South-West Regional Health Authority
Languages
English
Native or Bilingual
Certification
- Teacher III (Secondary) Biology and Integrated Science - Ministry of Education of Trinidad and Tobago.
- Certified Civil Mediator - Mediation Board of Trinidad and Tobago.
Timeline
Clerical Assistant
Pathology Department, San Fernando General Hospital, S.W.R.H.A.
07.2017 - 12.2023
Clerical Assistant (OJT Programme)
Pathology Department, San Fernando General Hospital, S.W.R.H.A.
06.2015 - 05.2017
Summer Intern
Quality Improvement Department, San Fernando General Hospital, S.W.R.H.A.
06.2014 - 07.2014
Summer Intern
Monitoring and Evaluation Unit, Ministry of Tourism
08.2013
Summer Intern
Radiology Department, San Fernando General Hospital, S.W.R.H.A.
06.2013 - 07.2013
Clerical Assistant (OJT Programme)
Medical Records Department, San Fernando General Hospital, S.W.R.H.A.
07.2012 - 08.2012
Kitchen Employee
Pizza Hutt, Prestige Holdings Limited
06.2010 - 08.2010
Bachelor of Science - Biology
University of The West Indies
Postgraduate Diploma - Mediation Studies
University of The West Indies
CAPE Certificate (Unit I and II) -
Naparima Girls’ High School
CXC Ordinary Level Certificate -
Naparima Girls’ High School
- Teacher III (Secondary) Biology and Integrated Science - Ministry of Education of Trinidad and Tobago.
- Certified Civil Mediator - Mediation Board of Trinidad and Tobago.
Similar Profiles
KAREENA HOLASSKAREENA HOLASS
Medical Intern at San Fernando General HospitalMedical Intern at San Fernando General Hospital
Davikar MaharajDavikar Maharaj
Elder Care Provider at San Fernando General HospitalElder Care Provider at San Fernando General Hospital
Ivy AñonuevoIvy Añonuevo
Nurse Aide at San Fernando Hospital Inc.Nurse Aide at San Fernando Hospital Inc.