Rambod Delavar

• Oversaw IT department operations and training. Manage IT staff, by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Working directly with Finance Department for any pavement and transaction issue like online payment-pose machine. Analyzing Transaction Data with IBM Cognos Business Intelligence.
• Interacted and negotiated with vendors, outsources and contractors to secure products and services.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Purchasing and deployment of company laptops and IT equipment.
• Diagnosed, troubleshooted and resolved hardware, software and other network and system problems.
• Tracked project-related expenses and hours to assist with time-sensitive planning and budget considerations.

Projects:

• VoIP Implementation: I was part of the team the transition from traditional phone systems to Voice over Internet Protocol (VoIP) technology. This involved selecting VoIP providers, overseeing the installation of IP phones, and configuring the network to support VoIP traffic. This transition not only reduced communication costs but also improved call quality and flexibility.

• Deploying Microsoft Intune, a cloud-based service that provides mobile device management (MDM) and mobile application management (MAM) capabilities, to manage and secure devices within an organization. (Enroll 600+ staff equipment’s)

• Implementing a new IT infrastructure project involves the design, deployment, and management of an organization's IT infrastructure to meet its operational and business needs.

• Installation, configuration, operation, and maintenance of networking systems. Ensuring information systems data availability, integrity authentication, and overall protection.
• Provide on-site help desk support to the entire school network. Troubleshoot hardware, software, & network issues. Strategically manage cables to offer a neat and functional network. Achievement: Assembled and configured the hardware and software of over 100+ computers.
• Process tickets related to laptop issues, room equipment, internet connectivity, and systems access requests. Achievement: Solved 20 - 25 tickets daily.
• Maintained inventory of parts for emergency repairs Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Diagnose, troubleshoot, and resolves a range of software, hardware, and connectivity issues. Provides customer service support by performing a detailed investigation of customer service complaints and issues, asks probing questions, researches, analyzes, and rectifies problems expediently.
• Monitored systems in operation and input commands to troubleshoot areas.
• Configured hardware, devices, and software to set up work stations for employees.
• Be a communicator, helping IT and non-IT employees with their internal productivity.
• Assisted customers with various types of technical issues via email, live chat, and telephone.