Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ramatu Seidu

St Catherines,ON

Summary

Am dedicated and enthusiastic Financial controller / sales representative with over Ten years of experience in delivering exceptional service in fast-paced environments. Adept at resolving customer inquiries, managing complaints, and ensuring customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive relationships with clients and contributing to team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Banking Operations / Financial Controller/ Sales

OMNIBSIC Bank
05.2019 - 08.2023
  • Company Overview: Accra Ghana
  • Receive calls from customers to assist them with online banking, mobile banking and other self-service options
  • Meet sales target while ensuring customer satisfaction
  • Provide information and assistance to customers regarding their accounts, products and services
  • Address customer inquiries, concerns and complaint in a professional and timely manner
  • Process routine Banking transactions such as deposit, withdrawals, fund transfers and check cashing
  • Opening new account for customers in the database system and assist them with account-related services
  • Update customer information and account details as needed
  • Stay informed about the bank's product and services and promotions
  • Educate customers about various banking product that may suit their needs
  • Follow security protocols to protect customer information and prevent fraud.
  • Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
  • Worked with 7 executives to create annual budget and track actual expenses against projected expenses.

Insurance Sales Representative

Enterprise Insurance Company
05.2016 - 08.2019
  • Company Overview: Accra Ghana
  • Communicates with potential customers for selling insurance policies
  • Advising clients, gathering information, developing strong relationship with clients and identifying their insurance needs
  • Explaining about various types of insurance to customers, educating clients about available policies and the related coverage and premiums
  • Processing paperwork, checking insurance claims and selling suitable insurance plans to customers
  • Resolved customer complaints and inquiries through email and call channels
  • Processing customers information into our database system
  • Maintained a high level of customer satisfaction through timely responses
  • Maintain accurate and up-to date records of customer interactions and transaction
  • Participation in training programs to enhance skills and knowledge
  • Accra Ghana

Customer Service Personnel / IT Support Specialist

Computer Paradise
09.2015 - 04.2016
  • Company Overview: Accra Ghana
  • Perform system testing and debugging to ensure high-quality software products
  • Maintain and update existing software systems to ensure optimal performance
  • Troubleshoot and resolve technical issues and provide technical support to end-users
  • Promoted better understanding of technical information to non-technical customers
  • Provided technical support to internal employees and external customers, troubleshooting and resolving issues related to hardware, software, and network connectivity
  • Managed and maintained the company's network infrastructure, including switches, routers, and firewalls
  • Accra Ghana

Education

International Business Management -

Niagara College
NOTL, ON
08.2024

Integrated Business Studies - Batcheler’s Degre

University For Development Studies
Wa Ghana
10.2014

Skills

  • Time Management skills
  • Strong attention to detail
  • Multi-tasking skills
  • Account Reconciliation
  • Bookkeeping
  • Problem-Solving
  • Cash Handling
  • Teamwork skills
  • Critical and Creative Thinking skills
  • Excellent communication skills
  • Emotional Intelligent
  • Team mobilization skills
  • Team building skills
  • Solid computer competency
  • Word processing
  • Database
  • PowerPoint

Certification

  • Google Data Analysis (Data Data Foundation)
  • Integrated Business Studies Certificate
  • Food Handler certificate

Languages

English
Full Professional

Timeline

Banking Operations / Financial Controller/ Sales

OMNIBSIC Bank
05.2019 - 08.2023

Insurance Sales Representative

Enterprise Insurance Company
05.2016 - 08.2019

Customer Service Personnel / IT Support Specialist

Computer Paradise
09.2015 - 04.2016

International Business Management -

Niagara College

Integrated Business Studies - Batcheler’s Degre

University For Development Studies

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Ramatu Seidu