RAMAPRIYA SUBRAMANIAN
2901 Kipling Avenue Unit 606 Etobicoke,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Assistant Operations Manager
Maxximar Window Fashion
11.2022 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Manager of Operations
Limra Bags Private Limited
11.2010 - 07.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
Education
MBA - Management Studies
Srimathi Indra Gandhi College
Tamil Nadu India06.2006
BBA - Management Studies
Srimathi Indra Gandhi College
Tamil Nadu India05.2003
High School Diploma -
Methodist Girls Higher Secondary School
Tamil Nadu India04.2000
Skills
- Customer Relationship Management (CRM)
- Problem Resolution
- Account Updating
- Project Management Abilities
- Computer Proficiency
- Stock Management
- Filing
- Microsoft Excel
- Product and Service Solutions
- Money Handling Abilities
- Customer Service
Timeline
Assistant Operations Manager
Maxximar Window Fashion
11.2022 - Current
Manager of Operations
Limra Bags Private Limited
11.2010 - 07.2022
MBA - Management Studies
Srimathi Indra Gandhi College
BBA - Management Studies
Srimathi Indra Gandhi College
High School Diploma -
Methodist Girls Higher Secondary School
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