Summary
Overview
Work History
Education
Skills
Certification
Volunteer experience
References
Timeline
Generic

Ramandeep Kaur

Surrey,Canada

Summary

Dedicated customer service representative with extensive industry experience and a proven track record in establishing strong client relationships. Recognized for an upbeat attitude and effective teamwork, consistently contributing to high levels of customer satisfaction and overall company success. Strong communication skills and a results-oriented approach drive the ability to cultivate partnerships and foster business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Circle K
Surrey, BC
11.2024 - 04.2025
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Front Desk Receptionist

Planet Fitness
Mississauga, ON
01.2024 - 09.2024
  • Maintained the accuracy of customer records by consistently updating information in databases.
  • Greeted customers warmly and made them feel welcome.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Handled sensitive information confidentially.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Shift Supervisor

Lazeez shawarma
Mississauga, Canada
03.2020 - 12.2023
  • Oversaw scheduling and coordination of team tasks.
  • Performed regular audits of the store's security systems and safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Managed shift operations by delegating tasks among team members to maximize efficiency.
  • Facilitated conflict resolution between customers and employees as needed.
  • Implemented effective loss prevention measures throughout the store.
  • Monitored inventory levels to ensure sufficient stock was available at all times.

Sales Associate

Ardene
Brampton, ON
01.2019 - 11.2019
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Developed promotional strategies to increase sales volume.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.

Team Lead

Pure flavor farms
Toronto, ON
01.2018 - 01.2019
  • Managing employees, tracking inventory, creating reports for management, and ensuring production goes smoothly.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Delegated tasks appropriately according to individual skill sets.

Education

Supply chain management - Logistics, Inventory Management, And Procurement Strategies

St Clair College
Windsor, ON, Canada
08.2019

International Business Management -

St Clair College
Windsor, ON, Canada
12.2018

Bachelor of Commerce -

Kota University
Rajasthan, India
05.2016

Skills

  • Schedule management
  • Inventory management
  • Customer service
  • Event coordination
  • Health and Safety
  • Sales strategy
  • Cash handling
  • Time management
  • Record keeping
  • Microsoft Office

Certification

  • Food Safe Certificate
  • Class 5 Driving Licence

Volunteer experience

I currently volunteer as an event organizer, where I help plan and coordinate events from start to finish. I work closely with a team to manage logistics such as seating arrangements, catering, scheduling, and volunteer coordination. During events, I welcome guests, provide information, and ensure everything runs smoothly. I also promote events through social media and assist with post-event clean-up. This role strengthens my skills in organization, communication, problem-solving, and teamwork.

References

References available upon request.

Timeline

Customer Service Representative

Circle K
11.2024 - 04.2025

Front Desk Receptionist

Planet Fitness
01.2024 - 09.2024

Shift Supervisor

Lazeez shawarma
03.2020 - 12.2023

Sales Associate

Ardene
01.2019 - 11.2019

Team Lead

Pure flavor farms
01.2018 - 01.2019

Supply chain management - Logistics, Inventory Management, And Procurement Strategies

St Clair College

International Business Management -

St Clair College

Bachelor of Commerce -

Kota University

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Ramandeep Kaur