Ramanpreet Kaur
Brampton
Summary
Dynamic Customer Support Representative with a proven track record at DSV Solutions, excelling in complaint handling and customer service excellence. Skilled in software troubleshooting and data management, I effectively resolved complex issues while fostering positive client relationships, enhancing overall customer satisfaction through proactive communication and attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Support Representative
DSV Solutions
05.2023 - Current
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Office Assistant (Internship)
Smart Solutions Inc.
06.2023 - 10.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Bachelor of Arts - Accounting And Finance
Northern College of Applied Arts And Technology
Scarborough 12-2024
Skills
- Customer success management
- Complaint handling
- Data management
- Report generation
- Customer service excellence
- Shipping and receiving
- Software troubleshooting
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Office Assistant (Internship)
Smart Solutions Inc.
06.2023 - 10.2023
Customer Support Representative
DSV Solutions
05.2023 - Current
Bachelor of Arts - Accounting And Finance
Northern College of Applied Arts And Technology
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