Rubalpreet Kaur
Surrey,BC
Summary
Customer-focused Restaurant Associate with 3 years of experience in food service environments. Efficient and thorough in fast-paced settings and committed to quality. Excellent teamwork skills.
And Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
A&W Restaurant
New Westminster, BC
12.2021 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Cashier
A&W Restaurant
New Westminster, BC
12.2021 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
Cook
A&W Restaurant
New Westminster, BC
12.2021 - Current
- Kept records related to costs, production quantities, menu changes.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Executed proper techniques when preparing menu item ingredients.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Checked completed orders for correct quantity and quality.
Security Guard
securiguard
Richmond, BC
07.2022 - 06.2023
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Completed incident reports regarding violations of policies or procedures.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided customer service assistance to staff and visitors in a professional manner.
- Answered questions from the public regarding facility rules and regulations.
- Conducted daily security patrols of assigned areas.
- Provided escorts for employees entering and exiting the building after hours.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Education
Associate of Arts -
Alexander College
Burnaby, BC10-2023
Skills
- Operations Management
- Strategic Planning
- Staff Management
- Inventory Control
- Complex Problem-Solving
- Negotiation
- Food Handling
- Food Presentation
- Customer Service
- Focused and Disciplined
- Cooking Techniques
- Positive and Professional
- New Hire Training
- Payment Collection
- POS Systems
- Cash Handling
- Returns Processing
- Daily Reporting
- Patrolling
- Reliability
- Security Operations
- Physical Stamina
- CCTV Monitoring
- Radio Communication
- English Fluency
- Alarm Systems
- Verbal and Written Communication
- Workplace Safety
- Physical Fitness
- Punctuality
Certification
- Class 5
- Food Safe Certificate Level 1
- Security License
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Security Guard
securiguard
07.2022 - 06.2023
Supervisor
A&W Restaurant
12.2021 - Current
Cashier
A&W Restaurant
12.2021 - Current
Cook
A&W Restaurant
12.2021 - Current
Associate of Arts -
Alexander College
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