Ramanpreet Sidhu
Winnipeg,Manitoba
Summary
Dynamic customer service professional with a proven track record at mcdonalds , excelling in conflict resolution and relationship building. Skilled in critical thinking and data entry, I enhanced team productivity and improved customer satisfaction through effective communication and mentorship, fostering a positive work environment that reduced turnover.
Overview
7
7
years of professional experience
Work History
Supervisor
Mcdonald’s
05.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Created and managed project plans, timelines and budgets.
Customers Service Representative
Pizza Pizza
08.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Taco Time
10.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Hotel And Hospitality
Louis Reil School Division
Winnipeg, MB08.2019
Grade 12 - Science Education
Auckland Grammer School
Punjab 03.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
Languages
English
Full Professional
Timeline
Supervisor
Mcdonald’s
05.2022 - Current
Customer Service Representative
Taco Time
10.2018 - 10.2019
Customers Service Representative
Pizza Pizza
08.2018 - 04.2022
Hotel And Hospitality
Louis Reil School Division
Grade 12 - Science Education
Auckland Grammer School
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