Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramanpreet Munjal

Steinbach,MB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Cashier Supervisor

Giant Tiger
08.2021 - Current
  • Promoted customer engagement by conducting surveys on shopping experiences and incorporating feedback into ongoing improvement initiatives.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Built positive relationships with customers to increase repeat business.
  • Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Trained newly hired sales team in upselling techniques.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns. Resolved customer complaints quickly to maintain customer satisfaction.

Assistant Manager

Popeyes
11.2020 - 06.2021
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Guest Relations Executive

Plaza Premium Lounge
03.2016 - 03.2019
  • Managed and improved customer service functions for reception and lounge areas.
  • Greeted guests upon arrival and offered assistance.
  • Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
  • Organized special events and activities for VIP guests, creating memorable experiences.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong rapport with guests, leading to increased loyalty and repeat business.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.

Education

Post Graduate Diploma - Tourism And Hospitality Management

St. Lawrence College
Kingston, ON
05.2021

Bachelor of Science - Airline, Tourism And Hospitality Management

Punjabi University Patiala
Patiala India
05.2016

Skills

  • Empathy and Relationship Building
  • Customer Complaint Resolution and Customer Service Management
  • Leadership Development
  • Ability to Work under Pressure, Decision Making, Time Management, Conflict
    Resolution, Leadership, Adaptability and Teamwork
  • Excellent written and verbal communication skills
  • Tech-savviness

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Cashier Supervisor

Giant Tiger
08.2021 - Current

Assistant Manager

Popeyes
11.2020 - 06.2021

Guest Relations Executive

Plaza Premium Lounge
03.2016 - 03.2019

Post Graduate Diploma - Tourism And Hospitality Management

St. Lawrence College

Bachelor of Science - Airline, Tourism And Hospitality Management

Punjabi University Patiala

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Ramanpreet Munjal