Ramanpreet Kaur
Caledon,ON
Summary
With a proven track record at Scotiabank, I excel in customer service and complaint handling, leveraging critical thinking to resolve issues efficiently. Skilled in payment processing and data entry, I enhance customer satisfaction through active listening and professional telephone demeanor, driving loyalty and retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pizza Hut Ltd.
Yellowknife
04.2021 - 06.2025
- Assisted customers with inquiries and order placements, ensuring a positive dining experience.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team members to manage peak service times efficiently during busy hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty to services offered.
- Maintained cleanliness and organization of work area, adhering to health and safety standards consistently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Explorer Hotel
Yellowknife, NT
11.2024 - 05.2025
- Trained new staff on customer service best practices and operational procedures for efficiency.
- Monitored inventory levels and communicated shortages to management for timely replenishment.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Stock Assistant
Co Operative Yellowknife
Yellowknife, NT
08.2023 - 11.2024
- Managed inventory levels to optimize stock availability and reduce shortages.
- Trained new staff on operational procedures and safety protocols.
- Conducted regular stock audits to ensure accuracy and compliance with standards.
- Implemented improvements in stock organization, enhancing retrieval efficiency.
Bank Customer Service Representative
Scotiabank
Yellowknife, NT
03.2023 - 10.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Assisted customers in selecting appropriate financial products based on individual needs and preferences.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
- Processed applications for new accounts.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
Front Desk Receptionist
Quality Inn Hotel
Yellowknife, NT
04.2022 - 07.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Facilitated effective communication between guests and hotel staff to enhance service delivery.
- Coordinated room bookings and reservations using property management systems efficiently.
- Provided information on hotel amenities and local attractions to enhance guest experiences.
- Collected room deposits, fees, and payments.
- Increased guest retention by maintaining a welcoming and organized reception area.
Security Guard
Paladin Security Group
Toronto, ON
09.2020 - 03.2021
- Trained new personnel on security procedures and emergency response protocols.
- Collaborated with law enforcement during investigations to provide necessary information.
- Improved operational efficiency by streamlining reporting processes and communication channels.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Security Guard
Paragon Security
03.2020 - 08.2020
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of property.
- Responded swiftly to alarms and incidents, coordinating with emergency services as needed.
- Implemented security protocols to enhance overall safety measures on site.
- Documented daily activities and incident reports for management review.
- Checked and verified photo identification prior to granting facility access.
Education
General Business
Northern College of Applied Arts And Technology
Toronto, ON04.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
Languages
English
Full Professional
Certification
CPR and FIRST AID CERTIFIED-CANADIAN RED CROSS
ONTARIO SECURITY GUARD LICENSE
Timeline
Customer Service Representative
Explorer Hotel
11.2024 - 05.2025
Stock Assistant
Co Operative Yellowknife
08.2023 - 11.2024
Bank Customer Service Representative
Scotiabank
03.2023 - 10.2024
Front Desk Receptionist
Quality Inn Hotel
04.2022 - 07.2024
Customer Service Representative
Pizza Hut Ltd.
04.2021 - 06.2025
Security Guard
Paladin Security Group
09.2020 - 03.2021
Security Guard
Paragon Security
03.2020 - 08.2020
General Business
Northern College of Applied Arts And Technology