Ramanpreet Kaur

Brampton,ON

Summary

Dynamic professional with a proven track record at J.D. Irving, excelling in customer service and operational efficiency. Adept at implementing strategies that enhance productivity and improve client satisfaction. Skilled in data entry and conflict resolution, with a strong focus on achieving results and fostering team development.

Overview

years of professional experience

Work History

Sales Representative

The mobile shop

Oakville, Ontario

12.2024 - Current

Managed incoming calls while providing information or transferring callers to appropriate personnel.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Generated new sales leads through cold calling and networking activities.
Developed and maintained relationships with key clients to ensure repeat business.
Processed invoices for payment using accounting software applications.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Proofread content for typo-free emails and documentation.
Provided technical support for customers using the company's products or services.

Supervisor

Swiss chalet

Moncton, New Brunswick

12.2022 - 11.2024

Identified areas of improvement within the department and implemented necessary changes.
Responded promptly to customer inquiries or complaints in a professional manner.
Communicated clearly with employees regarding job duties, expectations, and policies.
Conducted weekly inventory of supplies, equipment, and food items.
Maintained accurate records of daily transactions and deposits.
Developed strategies for improving operational efficiency and customer service levels.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Recruited, hired, and mentored new team members, working closely with human resources department.

Education

Diploma - Business

Lambton College of Applied Arts And Technology

Toronto, ON

08-2020

Bachelor of Commerce - Accounting (Part Time)

Athabasca University

Calgary, AB

Skills

Customer service
Operational efficiency
Data entry
Conflict resolution
Communication skills
Time management
Business development

Recruitment strategies
Operations management
Cash handling expertise
Inventory control and record keeping
Business administration
Sales and upselling
Account management

Languages

English

Professional

Punjabi

Native/ Bilingual

French

Elementary

Timeline