Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ramanpreet Kaur

Kamloops,BC

Summary

I am a dedicated and customer-focused professional withthree years of experience in customer service. Passionate, exceptional Member experiences by providing outstanding service, managing customer inquiries, and promoting value-added services. Strong communicator with the ability to multitask in fast-paced environments while maintaining a positive and professional demeanor.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Supervisor

Compass Group
06.2024 - Current
  • Manage and oversee the store's daily operations, including sales, inventory management, and customer service.
  • Ensure that the store is clean, organized, and visually appealing to others.
  • Monitor and report the store's financial performance, including tracking sales, expenses, and profits.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with other departments and managers to ensure smooth and efficient operations.
  • Stay updated on industry trends and developments to improve the store’s offerings and increase customer experience continuously.
  • Properly record the transactions weekly in the system and coordinate with the business office.
  • Answering incoming calls professionally and redirecting them where appropriate.
  • Coordinate with suppliers for restocking and resolve discrepancies with shipments or stock levels.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Administration

Trend Marketing Wholesale Inc.
08.2023 - 05.2024
  • Provide administrative support by answering calls, managing emails, scheduling appointments, and handling data entry.
  • Order supplies, maintain equipment, and coordinate with vendors.
  • Interact with clients, process orders, and address inquiries.
  • For better coordination and support, assisting departments with day-to-day activities, especially inbound and outbound shipping.
  • Accept cash/card payments and submit payments to AR.
  • Daily shipping and shipment include processing packing slips, stocking shelves, pulling parts for shipment, and preparing products.
  • Perform basic inquiries into the ERP system.
  • Addressing customer inquiries and complaints, providing solutions or escalating issues as necessary.
  • Streamlined appointment scheduling and office administration tasks, contributing to overall clinic efficiency.
  • Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.

Customer Service Representative

KFC
09.2022 - 06.2023
  • Answered questions about the products sold throughout the store.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Demonstrated product features, responded promptly to customer requests, and redirected objections to highlight positive aspects.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained up-to-date knowledge of store promotions to promote up-selling during peak seasons.
  • Performed cash, card, and check transactions to complete customer purchases, besides maintaining the closing and openings of the stores.
  • Maintained a safe and clean environment to ensure 100% customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

IDBI Bank
07.2021 - 08.2022
  • Processed financial transactions such as deposits, withdrawals, and payments in compliance with standardized operating procedures and industry regulations.
  • Identified and addressed customer needs, recommending tailored solutions while maintaining discretion in confidential matters.
  • Resolved customer concerns using established procedures and escalated non-standard issues as required.
  • Achieved assigned goals and business objectives by promoting banking solutions and ensuring processes' accurate and timely completion.
  • Fostered personal connections with customers to advise on banking solutions and procedures effectively.
  • Contributed to a positive work environment by promoting team effectiveness and engaging in personal performance development.
  • Supported the team by solving critical problems, demonstrating dedication, and ensuring transparent communication.
  • Proactively identified opportunities for operational improvements to enhance customer experiences and achieve operational excellence.

Intern

Outlook Group
04.2021 - 07.2021
  • Assisted in selling magazine subscriptions and advertising space, meeting sales targets.
  • Engaged with customers to promote subscription plans, tailoring offers to their interests.
  • Developed communication and negotiation skills, strengthening customer relationships.
  • Maintained records of client interactions and processed payments efficiently.
  • Collaborated with the marketing team to create promotional campaigns and sales strategies.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

MBA -

DAV University
Jalandhar, India
08-2021

Postgraduate Diploma - Global Business Management

Sault College, Toronto Southwest Campus
Toronto, ON
04-2024

Undergraduate Degree - Bachelor of Commerce -

Punjab University
Chandigarh, India
07-2019

Skills

  • Skilled in Microsoft Office applications
  • Detail-oriented approach
  • Strong verbal and written communication
  • Effective complaint resolution
  • Analytical problem-solving
  • Responsive to new challenges
  • Data management
  • Effective organizational skills
  • Prioritization and scheduling
  • Cross-functional collaboration
  • Technical expertise
  • Proficient in typing at 40-50 wpm
  • Client support
  • Multitasking and organization
  • Staff supervision

Languages

English, Hindi, and Punjabi

Certification

  • Digital Marketing Workshop Training - 1 month
  • First Aid/CPR Certified
  • Enrolled in IFIC course

Timeline

Store Supervisor

Compass Group
06.2024 - Current

Office Administration

Trend Marketing Wholesale Inc.
08.2023 - 05.2024

Customer Service Representative

KFC
09.2022 - 06.2023

Customer Service Representative

IDBI Bank
07.2021 - 08.2022

Intern

Outlook Group
04.2021 - 07.2021

MBA -

DAV University

Postgraduate Diploma - Global Business Management

Sault College, Toronto Southwest Campus

Undergraduate Degree - Bachelor of Commerce -

Punjab University

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Ramanpreet Kaur