Ramanpreet Kaur
Brampton,ON
Summary
Motivated and detail-oriented Customer Service Representative, trained as a Personal Support Worker (PSW), with a strong background in providing first-level support for product, account, and application inquiries. Brings exceptional interpersonal skills, empathy, and patience, developed through PSW training and direct care experience. Skilled in managing service call scheduling, accurately entering data, and coordinating with internal teams to resolve customer issues efficiently. Known for delivering personalized solutions, building strong client relationships, and maintaining a calm, professional communication style. Proficient in computer systems, and well-equipped to thrive in fast-paced, full-time support environments. Willing to relocate: anywhere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Medika Plastics
Mississauga, ON
09.2023 - Current
- Ensured product quality: Inspected and tested products against established standards to guarantee quality.
- Defect Identification: Identified defects and reported them to production teams for corrective action.
- Quality Control Tests and Audits: Conducted regular quality control tests and audits to maintain high standards.
- Quality Issue Reporting: Reported quality issues to production teams, enabling prompt resolution, and minimizing defects.
- Collaborated with production teams to ensure adherence to quality standards.
- Analyzed test results and documented findings for review and action.
Personal Support Worker (Placement)
Amica Senior Lifestyles
Brampton, ON
01.2025 - 04.2025
- Resident-Centered Care: Provided personalized support tailored to each resident's unique needs and preferences.
- Daily Living Assistance: Assisted residents with bathing, dressing, grooming, eating, mobility, and transfers.
- Independence Promotion: Encouraged residents to maintain their autonomy and independence in daily activities.
- Strong Relationships: Built trusting relationships with residents and their families, fostering a sense of community and support.
- Collaborative Care Planning: Worked with healthcare teams to develop and implement personalized care plans, ensuring comprehensive support.
- Safe and Clean Environment: Maintained a safe and clean living environment, adhering to infection control and safety protocols.
- Resident well-being: Prioritized resident well-being and comfort, responding to their physical, emotional, and social needs.
- Effective Communication: Communicated effectively with residents, families, and healthcare teams to ensure seamless care and support.
Technical Customer Service Representative
P&D Freightlines
Mississauga, ON
09.2023 - 07.2024
- Efficiently handled a high volume of incoming and outgoing calls in a timely and professional manner.
- Adhered to established communication scripts to navigate various customer inquiries effectively.
- Actively listened to customers to identify their needs, clarified concerns, conducted thorough research, and provided appropriate solutions or alternatives.
- Fostered lasting relationships with customers by delivering exceptional service, and going above and beyond expectations.
- Maintained detailed and accurate records of all customer interactions in the call center database.
- Regularly participated in training sessions and seminars to enhance knowledge, and improve overall performance.
- Consistently achieved both individual and team performance goals, including quality and productivity metrics.
- 8. Informed clients about their current products and recommended value-added services tailored to their needs.
- 9. Successfully met or surpassed key performance indicators such as customer satisfaction, first-call resolution rates, and average handling time.
Education
College certificate - Personal Support Work
Central collage of business and technology
Brampton, ON04.2025
College diploma - Human Resources and Business Management
Algoma university
Brampton, ON12.2023
Bachelor's - Business
Mata Gujri College
Punjab, India06.2019
Skills
- Time & Organizational Management
- Vital Signs Monitoring
- Collaborative Teamwork
- Senior & Dementia Care
- Communication & Interpersonal Skills
- Safe Transfer Techniques
- Home Care & Meal Preparation
- Patient-Centered Care
- Quality Assurance & Auditing
- Customer service
- Care plan development
Certification
Personal Support Worker certificate
April 2025
- Completed comprehensive training program in personal care and support services
- Equipped with skills to provide compassionate and dignified care to individuals with diverse needs
CPR Certification
First Aid Certification
Languages
Punjabi - Fluent, English - Advanced, Hindi - Advanced
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Personal Support Worker (Placement)
Amica Senior Lifestyles
01.2025 - 04.2025
Quality Assurance Analyst
Medika Plastics
09.2023 - Current
Technical Customer Service Representative
P&D Freightlines
09.2023 - 07.2024
College certificate - Personal Support Work
Central collage of business and technology
College diploma - Human Resources and Business Management
Algoma university
Bachelor's - Business
Mata Gujri College