Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ramanpreet Kaur

Brampton

Summary

Exhibits outstanding communication and interpersonal skills, with a strong interest in retail. Quickly assimilates new concepts and techniques, skilled in resolving customer inquiries and offering solutions. Prepared to utilize and advance problem-solving and customer service capabilities in a Retail Customer Sales Associate capacity.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Wireless Standard
03.2024 - 04.2025
  • Enhanced sales by assisting customers with product inquiries and selections.
  • Maintained cleanliness and organization of store environment to optimize shopping experience.
  • Facilitated customer enrollment in rewards program and provided item location assistance.
  • Processed returns and exchanges in accordance with company policies.
  • Responded promptly to customer questions and resolved policy-related concerns.

Customer Service Representative

Canadian Tire
03.2023 - 02.2024
  • Effectively managed high-stress situations while maintaining professionalism during conflict resolution.
  • Resolved customer complaints with empathy, enhancing loyalty and driving repeat business.
  • Handled escalated calls by ensuring satisfactory resolutions for customers and the organization.
  • Responded promptly to customer inquiries regarding products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring accurate documentation and follow-up.

Education

Associate of Applied Science - Computer Engineering Technician

Pures College
Toronto, ON
08-2024

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Reliability and punctuality
  • Critical thinking
  • Active listening
  • Call management

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Certification

WHMIS Certification

Timeline

Retail Sales Associate

Wireless Standard
03.2024 - 04.2025

Customer Service Representative

Canadian Tire
03.2023 - 02.2024

Associate of Applied Science - Computer Engineering Technician

Pures College

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Ramanpreet Kaur