RAMANPREET KAUR
Summary
Dedicated and highly organized professional with a proven track record of four years in team leadership, dispatch coordination, and office administration. Successfully manages and leads teams to achieve operational goals, optimize dispatch workflows, and maintain efficient office operations. Adept at coordinating schedules, managing communications, and implementing administrative processes to ensure seamless business operations. Known for strong problem-solving, multitasking, and leadership skills, with an unwavering commitment to delivering high-quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher, training
01.2024 - Current
- Receive and prioritize calls from customers, emergency services, and field units
- Monitoring carrier compliance and authorities(CTPAT regulations, ACE, ACI, PAP, PARS, CSA AND MORE)
- Utilize dispatch software to locate and assign appropriate resources to calls
- Coordinate and communicate with drivers, technicians, and service personnel
- Provide vehicle routing and navigation assistance to ensure efficient operations
- Maintain accurate records, logbooks, and reports of all activities
Line Leader
Deciem
02.2023 - Current
- Experienced in working with ERP, WMS, and Microsoft 365 finance
- Maintain strict adherence to standard operating procedures (SOPs) and work safety guidelines
- Monitored and maintained inventory levels, identifying and addressing any discrepancies or issues
- Collaborated with other departments to coordinate shipments and resolve any customer-related issues
Office Admin
Skylinx Communication
03.2022 - 02.2023
- Assisted customers via phone, email, and in person with product inquiries, orders, and returns
- Processed and managed customer orders, including order entry and tracking
- Maintained and updated customer account information accurately and efficiently
- Interacted with suppliers and vendors to coordinate shipments and resolve issues
- Handled cash and credit transactions accurately and securely
Team Leader
Tim Horton
05.2021 - 02.2022
- Organized and supervised staff activities effectively during different shifts
- Maintained Customer satisfaction and addressed complaints
- Equipment inspection and safety audit and restructured the safety data sheets
Education
Computer Systems Technician
Alpha College of Business And Technology
Scarbrough08-2022
Skills
- Operations management
- Dispatch Coordination
- Cross-functional Communication
- Process improvements
- Problem-solving
- Critical-thinking
- Time management
- Microsoft Office Suite( word, excel)
- Effective Organizational Skills
- Team collaborations
- Office Administration Competence
- Extensive Technology Education
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- First-aid CPR Level 'C'
- WHMIS (GHS) Training Certified
- Dispatch Training
- Freight brokerage
Languages
Punjabi
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher, training
01.2024 - Current
Line Leader
Deciem
02.2023 - Current
Office Admin
Skylinx Communication
03.2022 - 02.2023
Team Leader
Tim Horton
05.2021 - 02.2022
Computer Systems Technician
Alpha College of Business And Technology
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